Criterion Hospitality is seeking a Guest Experience & Quality Control Manager to own the guest journey across the hotel portfolio. You will lead proactive guest engagement, service recovery, online reputation management, and quality inspections, coaching teams to raise guest satisfaction and standards.
Based in the United Kingdom, you will travel between hotels, perform audits, report to the Head of Operations and drive continuous improvement across our operations.
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Guest Experience & Quality Excellence Leader employer: Criterion Hospitality
Join a dynamic and supportive team at our busy budget hotel near Tottenham Court Road, where your expertise as a Maintenance Manager will be valued and rewarded. We pride ourselves on fostering a collaborative work culture that prioritises employee growth, offering opportunities for professional development and training in a vibrant hospitality environment. With a focus on maintaining high standards and guest satisfaction, you'll enjoy the unique advantage of working across two hotel brands, ensuring no two days are the same.
