At a Glance
- Tasks: Oversee guest experience and quality control through inspections and reporting.
- Company: Join a leading hotel chain focused on exceptional guest service.
- Benefits: Attractive salary, career development, and a vibrant work environment.
- Other info: Dynamic role with opportunities for growth and impact.
- Why this job: Make a difference in guest satisfaction and enhance hotel standards.
- Qualifications: Experience in hospitality management and strong communication skills.
The predicted salary is between 23130 - 28270 £ per year.
Guest Experience review trend; top five complaint themes; top five praise themes; room inspection score; bathroom inspection score; housekeeping pass rate; and maintenance completion rate.
The dashboard must also report: open guest issues; action-plan completion; Hotel of the Month; and Most Improved Hotel.
Spend approximately 75% of working time in hotels completing inspections and 25% on reporting, administration and team training.
Communication and Standards Communicate findings and required actions clearly to hotel managers and relevant department leaders.
Demonstrate professional behaviours through communication, presentation, accountability and guest service.
Follow company policies and procedures, including data protection, guest confidentiality, health and safety and operational standards.
Ensure all mandatory and role-specific training is completed within the required timescales.
Performance
Guest Experience & Quality Control Manager employer: Criterion Hospitality
Criterion Hospitality is an exceptional employer that prioritises employee growth and development within a vibrant work culture. As a Night Manager/Duty Manager, you will benefit from a supportive team environment that values your contributions and encourages hands-on leadership, all while working in a dynamic hotel setting that offers unique opportunities for career advancement and a commitment to delivering outstanding guest experiences.
