At a Glance
- Tasks: Lead guest experience initiatives and ensure top-notch service across our hotel portfolio.
- Company: Criterion Hospitality, a leader in the hospitality industry focused on guest satisfaction.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to excellence in service.
- Why this job: Make a real difference in guest experiences and drive quality improvements.
- Qualifications: Experience in hospitality and a passion for enhancing guest satisfaction.
The predicted salary is between 31500 - 38500 £ per year.
Criterion Hospitality is seeking a Guest Experience & Quality Control Manager who will own the guest journey across the hotel portfolio, driving proactive engagement, service recovery and continuous improvement to raise satisfaction and standards.
The role covers online reputation, quality inspections, coaching and cross-hotel collaboration, with a focus on delivering consistent, high-quality service and measurable improvements across properties.
Guest Experience & Quality Assurance Lead employer: Criterion Hospitality
Criterion Hospitality is an excellent employer, offering a dynamic work environment in the heart of London where your expertise as an Independent Auditor will be valued. With a strong focus on employee growth and development, we provide opportunities for professional advancement while fostering a collaborative culture that prioritises integrity and excellence in service delivery. Join us to make a meaningful impact in the hospitality sector, backed by a supportive team and a commitment to quality.
