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- Tasks: Coordinate events from start to finish, managing enquiries and ensuring client satisfaction.
- Company: Join a dynamic team in the hospitality industry focused on delivering exceptional events.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth and development.
- Why this job: Be part of a fast-paced role where your skills directly impact event success and client experiences.
- Qualifications: 2+ years in sales and events coordination; experience with Collins booking system is essential.
- Other info: Ideal for those passionate about hospitality and eager to make a difference in event planning.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a highly organised and driven Events & Sales Coordinator to join our team and play a central role in converting venue enquiries into successful, well-executed events. This is a dynamic, client-facing role ideal for someone with a passion for hospitality, a talent for logistics, and a keen eye for detail. The successful candidate will manage inbound enquiries, coordinate all event details, and provide outstanding client service from start to finish. Experience with the Collins booking system is essential, as is a proven ability to convert enquiries into sales and manage multiple bookings with precision and professionalism.
Key Responsibilities:
- Enquiry Management & Sales Conversion
- Respond promptly to all inbound enquiries via phone, email, booking system, and third-party sources
- Deliver tailored proposals and venue options based on client needs
- Use the Collins system to log, track, and manage bookings
- Follow up on leads and maintain clean, accurate records within the system
- Apply up-selling and cross-selling techniques to maximise revenue
- Client Relationship Management
- Build and maintain positive relationships with both new and returning clients
- Offer professional and responsive support throughout the event journey
- Handle client concerns with efficiency and professionalism
- Drive repeat business by delivering an exceptional client experience
- Event Planning & Execution
- Take ownership of each event, from concept through to delivery
- Create and manage event documents including run sheets, timesheets, contracts, and invoices
- Coordinate site visits and oversee payments and approvals
- Event Logistics & Coordination
- Liaise internal operations teams & management, and other stakeholders to ensure every detail is accounted for
- Communicate clearly and efficiently across different departments within the wider business
- Troubleshoot and resolve any issues to ensure seamless event execution
- Administrative & Sales Support
- Support the Sales Manager with day-to-day administration
- Produce regular reports on enquiries, bookings, and conversion rates
Essential Skills & Experience:
- Minimum 2 years’ experience in a sales and events coordination role
- Proven experience using Collins booking system is a must
- Strong organisational and time management skills with the ability to multitask
- Excellent written and verbal communication skills
- High attention to detail with a proactive, solution-focused approach
- Confident using CRM tools, spreadsheets, and basic financial records
- A positive, can-do attitude and a passion for delivering high-quality events
This is an exciting opportunity to work in a fast-paced, collaborative environment where your contribution will directly shape the success of each event. If you're passionate about sales, hospitality, and client service, we’d love to hear from you.
Events & Sales Coordinator employer: Criterion Hospitality
Contact Detail:
Criterion Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events & Sales Coordinator
✨Tip Number 1
Familiarise yourself with the Collins booking system before your interview. If you can demonstrate your knowledge of how to use it effectively, it will show us that you're ready to hit the ground running.
✨Tip Number 2
Prepare examples of how you've successfully converted enquiries into sales in previous roles. We love to see candidates who can showcase their ability to build relationships and drive revenue.
✨Tip Number 3
Brush up on your event planning skills by researching current trends in the hospitality industry. Being able to discuss innovative ideas during your interview will impress us and show your passion for the role.
✨Tip Number 4
Practice your communication skills, especially in handling client concerns. We value professionalism and efficiency, so being able to articulate how you would manage difficult situations will set you apart from other candidates.
We think you need these skills to ace Events & Sales Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in events coordination and sales. Emphasise your familiarity with the Collins booking system and any specific achievements in previous roles that demonstrate your ability to convert enquiries into successful events.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and client service. Mention specific examples of how you've successfully managed events or client relationships in the past, and explain why you're excited about the opportunity at this company.
Highlight Key Skills: In your application, make sure to highlight essential skills such as organisational abilities, attention to detail, and communication skills. Use bullet points to make these stand out and relate them directly to the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Events & Sales Coordinator role.
How to prepare for a job interview at Criterion Hospitality
✨Showcase Your Organisational Skills
As an Events & Sales Coordinator, your ability to stay organised is crucial. Prepare examples of how you've successfully managed multiple events or bookings in the past, highlighting your time management skills and attention to detail.
✨Familiarise Yourself with the Collins System
Since experience with the Collins booking system is essential, make sure you brush up on its features before the interview. Be ready to discuss how you've used it in previous roles and how it helped streamline your event coordination process.
✨Demonstrate Your Client Relationship Skills
This role requires excellent client relationship management. Prepare to share specific instances where you've built strong relationships with clients, handled their concerns, and ensured a positive experience throughout the event journey.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-time scenarios. Think of potential challenges that could arise during an event and how you would address them, showcasing your proactive and solution-focused approach.
