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- Tasks: Lead the front-of-house team and ensure exceptional guest experiences.
- Company: Zedwell creates calm spaces for guests in the heart of London.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Join a supportive team focused on delivering comfort and calm to guests.
- Qualifications: Previous hotel experience and strong leadership skills are essential.
- Other info: Be prepared for 12-hour shifts on a rota basis.
The predicted salary is between 36000 - 60000 £ per year.
As Criterion Hospitality continues to grow, we are delighted to be expanding our management team. We are now recruiting an experienced and passionate Guest Service Manager for our hotels in Central London.
If you\’re a people-focused leader who thrives on creating memorable guest experiences, this is the perfect opportunity to progress your career in a dynamic and supportive environment.
What you\’ll do:
- Lead and inspire the guest services team to deliver exceptional service
- Ensure smooth daily operations across front-of-house departments
- Handle guest enquiries and resolve issues with professionalism and care
- Work closely with management to maintain high service standards
What we\’re looking for:
- Previous experience in a guest services or front office leadership role
- Strong communication and interpersonal skills
- A hands-on, proactive approach to team management
- A genuine passion for hospitality and guest satisfaction
What we offer:
- Opportunities for career development within a growing company
- Competitive salary and benefits
- Supportive leadership and a positive work culture
Duty Manager employer: Criterion Hospitality
Contact Detail:
Criterion Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with Zedwell's ethos of creating calm in the chaos. Understanding their brand values will help you align your approach to guest service and operational management, making you a more appealing candidate.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be prepared to share specific examples of how you've successfully led a team or resolved conflicts, as this will demonstrate your capability to manage the front-of-house operations effectively.
✨Tip Number 3
Brush up on your knowledge of hotel management systems like Mews PMS. If you have experience with similar systems, be ready to discuss how you can quickly adapt and utilise them to enhance operational efficiency.
✨Tip Number 4
Prepare for situational questions that assess your ability to stay calm under pressure. Think of scenarios where you've had to think on your feet and how you managed to maintain high standards of service despite challenges.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management or supervisory roles. Emphasise your leadership skills and any specific achievements that demonstrate your ability to handle guest services effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of Zedwell's mission. Mention how your previous experiences align with the responsibilities of a Duty Manager and how you can contribute to creating a calm environment for guests.
Showcase Your Skills: In your application, clearly outline your communication and problem-solving skills. Provide examples of how you've successfully managed guest requests or resolved issues in past roles, demonstrating your ability to stay calm under pressure.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Criterion Hospitality
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead the front-of-house team effectively. Be prepared to share examples from your previous roles where you demonstrated strong leadership and decision-making skills, especially in high-pressure situations.
✨Emphasise Guest Service Experience
Zedwell values exceptional guest experiences. Highlight your past experiences in handling guest requests and resolving issues with professionalism. Share specific instances where you went above and beyond to ensure guest satisfaction.
✨Demonstrate Organisational Skills
Being organised and proactive is key for this role. Discuss how you manage daily operations and ensure a seamless guest journey. You might want to mention any systems or processes you've implemented to improve efficiency.
✨Familiarity with Hotel Systems
If you have experience with Mews PMS or similar hotel management systems, make sure to mention it. If not, express your willingness to learn quickly and adapt to new technologies, as this will show your commitment to the role.
