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- Tasks: Lead the front-of-house team and ensure exceptional guest experiences.
- Company: Zedwell creates calm spaces for guests in the heart of London.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Join a supportive team focused on delivering comfort and calm to guests.
- Qualifications: Previous hotel experience and strong leadership skills are essential.
- Other info: Be prepared for 12-hour shifts on a rota basis.
The predicted salary is between 36000 - 60000 £ per year.
At Zedwell, we believe in creating calm within the chaos of city life. Our hotels are designed around the simple idea of giving guests a space to unplug, recharge, and rest well – right in the heart of London.
We’re now looking for a Duty Manager to join our team at Zedwell Piccadilly. As Duty Manager, you’ll be the go-to person on shift, ensuring smooth operations and exceptional guest experiences at all times. Whether it’s leading the team, solving challenges, or making sure guests feel looked after, you’ll keep everything running with confidence and calm.
What You’ll Be Doing
- Lead and support the front-of-house team, ensuring high standards of service across the hotel.
- Act as the main point of contact for guests, handling requests, feedback, and any issues with professionalism and care.
- Oversee daily operations – from check-in to check-out – ensuring a seamless guest journey.
- Monitor safety, security, and cleanliness standards throughout the property.
- Support and coach team members to deliver on the Zedwell promise of comfort and calm.
- Liaise with other departments to keep operations smooth and connected.
What We’re Looking For
- Previous experience in hotel front office or supervisory role (duty manager experience is a plus).
- Strong leadership and decision-making skills, with the ability to stay calm under pressure.
- Excellent communication and people skills, with a genuine focus on guest service.
- Organised, proactive, and adaptable – ready to handle the unexpected.
- Familiarity with Mews PMS (or similar hotel systems) is preferred.
- Willingness to work 12-hour shifts on a rota basis.
Duty Manager employer: Criterion Hospitality
Contact Detail:
Criterion Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with Zedwell's ethos of creating calm in the chaos. Understanding their brand values will help you align your approach to guest service and operational management, making you a more appealing candidate.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be prepared to share specific examples of how you've successfully led a team or resolved conflicts, as this will demonstrate your capability to manage the front-of-house operations effectively.
✨Tip Number 3
Brush up on your knowledge of hotel management systems like Mews PMS. If you have experience with similar systems, be ready to discuss how you can quickly adapt and utilise them to enhance operational efficiency.
✨Tip Number 4
Prepare for situational questions that assess your ability to stay calm under pressure. Think of scenarios where you've had to think on your feet and how you managed to maintain high standards of service despite challenges.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management or supervisory roles. Emphasise your leadership skills and any specific achievements that demonstrate your ability to handle guest services effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of Zedwell's mission. Mention how your previous experiences align with the responsibilities of a Duty Manager and how you can contribute to creating a calm environment for guests.
Showcase Your Skills: In your application, clearly outline your communication and problem-solving skills. Provide examples of how you've successfully managed guest requests or resolved issues in past roles, demonstrating your ability to stay calm under pressure.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Criterion Hospitality
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead the front-of-house team effectively. Be prepared to share examples from your previous roles where you demonstrated strong leadership and decision-making skills, especially in high-pressure situations.
✨Emphasise Guest Service Experience
Zedwell values exceptional guest experiences. Highlight your past experiences in handling guest requests and resolving issues with professionalism. Share specific instances where you went above and beyond to ensure guest satisfaction.
✨Demonstrate Organisational Skills
Being organised and proactive is key for this role. Discuss how you manage daily operations and ensure a seamless guest journey. You might want to mention any systems or processes you've implemented to improve efficiency.
✨Familiarity with Hotel Systems
If you have experience with Mews PMS or similar hotel management systems, make sure to mention it. If not, express your willingness to learn quickly and adapt to new technologies, as this will show your commitment to the role.
