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- Tasks: Lead the front-of-house team and ensure exceptional guest experiences.
- Company: Zedwell creates calm spaces for guests to recharge in the heart of London.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Join a supportive team focused on delivering comfort and calm to guests.
- Qualifications: Previous hotel experience and strong leadership skills are essential.
- Other info: Willingness to work 12-hour shifts on a rota basis is required.
The predicted salary is between 36000 - 60000 £ per year.
At Zedwell, we believe in creating calm within the chaos of city life. Our hotels are designed around the simple idea of giving guests a space to unplug, recharge, and rest well – right in the heart of London.
We’re now looking for a Duty Manager to join our team at Zedwell Piccadilly. As Duty Manager, you’ll be the go-to person on shift, ensuring smooth operations and exceptional guest experiences at all times. Whether it’s leading the team, solving challenges, or making sure guests feel looked after, you’ll keep everything running with confidence and calm.
What You’ll Be Doing
- Lead and support the front-of-house team, ensuring high standards of service across the hotel.
- Act as the main point of contact for guests, handling requests, feedback, and any issues with professionalism and care.
- Oversee daily operations – from check-in to check-out – ensuring a seamless guest journey.
- Monitor safety, security, and cleanliness standards throughout the property.
- Support and coach team members to deliver on the Zedwell promise of comfort and calm.
- Liaise with other departments to keep operations smooth and connected.
What We’re Looking For
- Previous experience in hotel front office or supervisory role (duty manager experience is a plus).
- Strong leadership and decision-making skills, with the ability to stay calm under pressure.
- Excellent communication and people skills, with a genuine focus on guest service.
- Organised, proactive, and adaptable – ready to handle the unexpected.
- Familiarity with Mews PMS (or similar hotel systems) is preferred.
- Willingness to work 12-hour shifts on a rota basis.
Duty Manager employer: Criterion Hospitality
Contact Detail:
Criterion Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with Zedwell's ethos of creating calm in the chaos. Understanding their unique approach to hospitality will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Highlight your leadership experience by preparing specific examples of how you've successfully managed teams or resolved guest issues in previous roles. This will showcase your ability to handle the responsibilities of a Duty Manager effectively.
✨Tip Number 3
Research common challenges faced in hotel operations, especially in busy environments like London. Being able to discuss these challenges and how you would address them can set you apart as a proactive candidate.
✨Tip Number 4
If you have experience with Mews PMS or similar systems, be ready to discuss it in detail. If not, consider familiarising yourself with the basics of such systems to show your willingness to learn and adapt quickly.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management or supervisory roles. Emphasise your leadership skills and any specific achievements that demonstrate your ability to handle guest services and operations.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of Zedwell's mission. Mention how your previous experiences align with the responsibilities of a Duty Manager and how you can contribute to creating a calm environment for guests.
Showcase Your Skills: In your application, clearly outline your communication and decision-making skills. Provide examples of how you've successfully managed teams or resolved guest issues in the past, demonstrating your ability to stay calm under pressure.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Criterion Hospitality
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead the front-of-house team effectively. Be prepared to share examples of how you've successfully managed teams in the past, especially in high-pressure situations. Highlight your ability to motivate and support your colleagues.
✨Demonstrate Guest-Centric Attitude
Zedwell places a strong emphasis on guest experience. During the interview, convey your passion for customer service. Share specific instances where you went above and beyond to ensure guests felt valued and cared for.
✨Familiarise Yourself with Hotel Operations
Understanding daily hotel operations is crucial for this role. Brush up on your knowledge of check-in/check-out processes and common challenges faced in hotel management. This will show your preparedness and commitment to ensuring a seamless guest journey.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle various scenarios, such as guest complaints or operational issues. Think through potential challenges you might face as a Duty Manager and prepare thoughtful responses that demonstrate your problem-solving skills and calmness under pressure.
