Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead daily operations and enhance guest experiences at Europe's largest Moxy Hotel.
- Company: Join a vibrant hospitality brand known for its fun and spirited atmosphere.
- Benefits: Enjoy career growth, a supportive team, and the chance to shape a unique F&B offering.
- Why this job: Be part of an exciting hotel opening and create memorable experiences for guests.
- Qualifications: Experience in managing large hostels and strong F&B operational skills required.
- Other info: Ideal for proactive leaders passionate about hospitality and guest satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a dynamic and hands-on Deputy General Manager to support the General Manager in the opening of Europe’s largest Moxy Hotel and daily operations of the hotel, ensuring smooth running and exceptional guest experiences from day one. The ideal candidate will have strong F&B experience, overseeing food and beverage operations to enhance guest satisfaction and drive revenue.
The Role
As Moxy Deputy General Manager, you have a DEEP CONNECTION to the target guest and the brand’s core values – thoughtful, fun and spirited. You understand and resonate with what Moxy is all about. You have the basics covered – metrics are met, money is counted, and reports are run – but focus your energy on bringing the Moxy experience to life for every guest and every Crew Member. This role is responsible for setting up an environment where guests can serve themselves in a thoughtful, intuitive manner. This includes everything from check-in and greeting, to the vibe in the lobby, the drinks served at the bar, Rockstar service delivery from Crew Members, the efficiency of check-out, and every step and interaction in between.
Key Responsibilities
- Guest Experience: Oversee all aspects of the guest journey, from check-in to check-out, ensuring a seamless and enjoyable experience.
- Operations Management: Ensure efficient running of all departments, including reception, housekeeping, maintenance, and F&B services.
- Team Leadership: Recruit, train, and motivate a high-performing team to deliver exceptional service.
- Brand Advocacy: Champion the MOXY brand and ensure our unique culture is reflected in every aspect of the hotel.
- Financial Performance: Drive revenue and profitability while maintaining operational efficiency.
- Operational Excellence: Ensure compliance with all local laws and regulations and maintain a safe and welcoming environment.
- Business Development: Assist in marketing, partnerships, and stakeholder engagement, particularly within F&B operations to enhance guest experiences and profitability.
What We’re Looking For
- Experience managing large hostels (300+ beds), ideally with pre-opening experience.
- Strong leadership, operational, and problem-solving skills.
- Proven experience in managing food and beverage operations, from menu planning to cost control.
- Passion for hospitality and delivering outstanding guest experiences.
- Sound financial acumen and cost management abilities.
- Excellent communication and organisational skills.
Why Join Us?
- Opportunity to be part of Europe’s largest Moxy Hotel in London’s most vibrant locations.
- A chance to develop and lead an F&B offering within a unique hospitality concept.
- Supportive and collaborative team environment.
- Career growth opportunities within a fast-growing hospitality brand.
If you’re a proactive, adaptable, and results-driven leader with F&B expertise, we’d love to hear from you!
Deputy General Manager - Moxy Hotel (New Opening) employer: Criterion Hospitality
Contact Detail:
Criterion Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager - Moxy Hotel (New Opening)
✨Tip Number 1
Familiarise yourself with the Moxy brand and its core values. Understanding what makes Moxy unique will help you connect with the team and demonstrate your passion for the brand during interviews.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in pre-opening hotel operations. They can provide valuable insights and may even refer you to opportunities at Moxy.
✨Tip Number 3
Showcase your F&B management experience by discussing specific examples of how you've enhanced guest satisfaction and driven revenue in previous roles. This will highlight your suitability for the Deputy General Manager position.
✨Tip Number 4
Prepare to discuss your leadership style and how you motivate teams to deliver exceptional service. Moxy values a spirited and fun atmosphere, so be ready to share how you can contribute to that culture.
We think you need these skills to ace Deputy General Manager - Moxy Hotel (New Opening)
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand the Moxy brand and its core values. Reflect this understanding in your application by showcasing how your experience aligns with their fun and spirited ethos.
Highlight Relevant Experience: Make sure to emphasise your experience in managing food and beverage operations, especially if you have pre-opening experience. Use specific examples that demonstrate your leadership and operational skills.
Tailor Your CV: Customise your CV to highlight your achievements in hospitality management, particularly in guest experience and team leadership. Use metrics to showcase your impact on revenue and guest satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for hospitality. Share your vision for enhancing guest experiences at Moxy and how you plan to embody the brand's values.
How to prepare for a job interview at Criterion Hospitality
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for the hospitality industry during the interview. Share personal stories or experiences that highlight your passion for delivering exceptional guest experiences, as this aligns perfectly with the Moxy brand values.
✨Demonstrate F&B Expertise
Prepare to discuss your experience in managing food and beverage operations in detail. Be ready to talk about menu planning, cost control, and how you've enhanced guest satisfaction through innovative F&B strategies in previous roles.
✨Highlight Leadership Skills
As a Deputy General Manager, strong leadership is crucial. Share examples of how you've successfully recruited, trained, and motivated teams in the past. Emphasise your ability to create a positive work environment that reflects the Moxy culture.
✨Understand the Moxy Brand
Familiarise yourself with the Moxy brand and its core values. During the interview, demonstrate your understanding of what makes Moxy unique and how you can contribute to bringing that experience to life for guests and crew members alike.
