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- Tasks: Coordinate maintenance requests and ensure smooth communication with residents and contractors.
- Company: Criterion Capital, a leading real estate investor in London.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Join a proactive team and make a difference in residents' living experiences.
- Qualifications: Experience in helpdesk or maintenance coordination and familiarity with FM/CRM systems.
- Other info: Fast-paced role with a focus on customer service and teamwork.
The predicted salary is between 30000 - 42000 £ per year.
Criterion Capital is a leading London real estate investor and operator, managing a high-profile portfolio across the West End and Central London. Criterion Hospitality – Residential delivers exceptional living experiences through operational excellence and proactive facilities management.
We’re seeking a proactive Helpdesk Administrator to support our Residential team. You’ll coordinate maintenance requests, schedule engineers, and ensure clear, timely communication with residents and contractors in a fast-paced environment.
Key Responsibilities- Log and manage jobs via MiQ
- Assign engineers and track job progress
- Liaise with residents, contractors, and site teams
- Prepare quotations and maintain FM records
- Produce weekly reports and escalate delays
- Experience in helpdesk or maintenance coordination
- Confident using FM/CRM systems (MiQ, Yardi, or similar)
- Highly organised, detail-focused, and customer-driven
- Calm under pressure with a collaborative approach
Help Desk Administrator in Croydon employer: Criterion Hospitality
Contact Detail:
Criterion Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Administrator in Croydon
✨Tip Number 1
Network like a pro! Reach out to your connections in the real estate and facilities management sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to helpdesk administration. Think about scenarios where you've successfully managed maintenance requests or dealt with challenging situations, and be ready to share those stories!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with FM/CRM systems like MiQ or Yardi. If you can demonstrate your proficiency during interviews, it’ll give you a leg up over other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from motivated candidates who are eager to join our team at Criterion Capital. It shows initiative and enthusiasm!
We think you need these skills to ace Help Desk Administrator in Croydon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in helpdesk or maintenance coordination. We want to see how your skills align with the role, so don’t be shy about showcasing your organisational prowess and customer-driven mindset!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Help Desk Administrator role. Share specific examples of how you've successfully managed similar tasks in the past, and let your personality come through.
Showcase Your Tech Skills: Since we’re looking for someone confident with FM/CRM systems like MiQ or Yardi, make sure to mention any relevant software experience in your application. If you’ve used similar tools, let us know how you navigated them effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at Criterion Hospitality
✨Know Your Systems
Familiarise yourself with FM/CRM systems like MiQ or Yardi before the interview. Being able to discuss your experience with these tools will show that you’re ready to hit the ground running.
✨Showcase Your Organisation Skills
Prepare examples of how you've managed multiple tasks or coordinated maintenance requests in the past. Highlighting your organisational skills will demonstrate that you can thrive in a fast-paced environment.
✨Communicate Clearly
Practice articulating how you would handle communication with residents and contractors. Clear communication is key in this role, so be ready to share your strategies for keeping everyone informed.
✨Stay Calm Under Pressure
Think of scenarios where you had to remain calm during stressful situations. Sharing these experiences will illustrate your ability to manage pressure effectively, which is crucial for a Help Desk Administrator.
