Cluster General Manager - Hotels

Cluster General Manager

Criterion Hospitality is looking for a dynamic, hands-on Cluster General Manager to lead operations across 3 hotels (300 bedrooms in total) and 2 restaurants in Central London. This is not an office role – we want someone who thrives on being out front with their teams, ensuring standards, guest satisfaction, and profitability are consistently high.

Key Responsibilities:

• Oversee day-to-day operations across multiple properties, including F&B, front office, housekeeping, and maintenance.
• Drive guest satisfaction, ensuring review scores remain consistently high.
• Manage budgets, costs, and financial performance to maximise profitability.
• Collaborate with commercial teams on sales, marketing, and revenue strategies.
• Lead, mentor, and motivate diverse teams, fostering a culture of excellence.
• Ensure full compliance with health, safety, and brand standards.

What We’re Looking For:

• Proven track record as a Hotel GM or Cluster GM, ideally in multi-site operations.
• Strong leadership with a hands-on approach – visible, approachable, and guest-focused.
• Commercially astute with strong financial management skills.
• Dynamic, adaptable, and driven to deliver results.