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For Companies At a Glance
- Tasks: Lead operations across 3 hotels and 2 restaurants in Central London.
- Company: Join Criterion Hospitality, a vibrant player in the hospitality industry.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be at the forefront of guest satisfaction and team leadership in a bustling city.
- Qualifications: Experience as a Hotel GM or Cluster GM with strong leadership skills required.
- Other info: This role is hands-on, perfect for those who thrive in a fast-paced setting.
The predicted salary is between 60000 - 84000 £ per year.
Job Description
Cluster General Manager
Criterion Hospitality is looking for a dynamic, hands-on Cluster General Manager to lead operations across 3 hotels (300 bedrooms in total) and 2 restaurants in Central London. This is not an office role – we want someone who thrives on being out front with their teams, ensuring standards, guest satisfaction, and profitability are consistently high.
Key Responsibilities:
- Oversee day-to-day operations across multiple properties, including F&B, front office, housekeeping, and maintenance.
- Drive guest satisfaction, ensuring review scores remain consistently high.
- Manage budgets, costs, and financial performance to maximise profitability.
- Collaborate with commercial teams on sales, marketing, and revenue strategies.
- Lead, mentor, and motivate diverse teams, fostering a culture of excellence.
- Ensure full compliance with health, safety, and brand standards.
What We’re Looking For:
- Proven track record as a Hotel GM or Cluster GM, ideally in multi-site operations.
- Strong leadership with a hands-on approach – visible, approachable, and guest-focused.
- Commercially astute with strong financial management skills.
- Dynamic, adaptable, and driven to deliver results.
Cluster General Manager - Hotels employer: Criterion Hospitality
Contact Detail:
Criterion Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cluster General Manager - Hotels
✨Tip Number 1
Network with professionals in the hospitality industry, especially those who have experience as a Cluster General Manager. Attend industry events or join relevant online forums to connect with potential colleagues and mentors who can provide insights into the role.
✨Tip Number 2
Research the specific hotels and restaurants under Criterion Hospitality. Understanding their unique offerings and challenges will help you demonstrate your knowledge and enthusiasm during interviews, showing that you're genuinely interested in the position.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed diverse teams in the past. Be ready to share specific examples of how you've driven guest satisfaction and improved financial performance in previous roles.
✨Tip Number 4
Familiarise yourself with the latest trends in the hospitality industry, particularly in multi-site operations. Being knowledgeable about current market conditions and innovative practices will set you apart as a candidate who is proactive and forward-thinking.
We think you need these skills to ace Cluster General Manager - Hotels
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management, particularly in multi-site operations. Emphasise your leadership skills and any achievements related to guest satisfaction and financial performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your hands-on approach to management. Mention specific examples of how you've driven guest satisfaction and profitability in previous roles.
Highlight Relevant Skills: In your application, focus on key skills such as financial management, team leadership, and operational oversight. Use specific metrics or examples to demonstrate your success in these areas.
Showcase Your Adaptability: Given the dynamic nature of the role, include examples that illustrate your adaptability and problem-solving skills. This could be instances where you successfully navigated challenges in a fast-paced environment.
How to prepare for a job interview at Criterion Hospitality
✨Show Your Leadership Style
As a Cluster General Manager, your leadership style is crucial. Be prepared to discuss your approach to leading diverse teams and how you motivate staff to achieve high standards. Share specific examples of how you've successfully managed teams in the past.
✨Demonstrate Financial Acumen
Since managing budgets and financial performance is key, brush up on your financial management skills. Be ready to talk about how you've maximised profitability in previous roles, including any strategies you've implemented to control costs and drive revenue.
✨Emphasise Guest Satisfaction
Guest satisfaction is at the heart of this role. Prepare to discuss how you've driven guest satisfaction scores in your previous positions. Bring along any relevant metrics or feedback that showcase your success in enhancing the guest experience.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about challenges you've faced in multi-site operations and how you resolved them. This will demonstrate your adaptability and hands-on approach to managing multiple properties.
