At a Glance
- Tasks: Lead the front desk team and ensure guests receive a warm welcome.
- Company: Join Criterion Hospitality, a vibrant group in London's West End.
- Benefits: Competitive salary of £25,000 and opportunities for career growth.
- Other info: Work across two exciting hotels in a dynamic environment.
- Why this job: Be the face of our hotels and create memorable experiences for guests.
- Qualifications: 2 years in hospitality and experience with Stay'nTouch PMS required.
The predicted salary is between 25000 - 25000 £ per year.
We’re Criterion Hospitality, a hospitality group in London’s West End with four hotels. We’re looking for an experienced, vibrant Guest Service Manager to work across two hotels – Trocadero London Hotel and Indigo 1 Leicester Square – to manage the reception area.
Responsibilities
- Act as the face of the company and ensure visitors receive a heart-warming welcome.
- Coordinate all front desk activities, including calls, reservations and guest services.
- Supervise and lead the front office team to deliver professional and friendly service.
- Handle guest complaints efficiently and maintain a high standard of customer service aligned with the brand.
Qualifications
- Stay'nTouch PMS experience – minimum 1 year.
- Hospitality experience – minimum 2 years.
- IHG standards and customer loyalty scheme knowledge and experience – minimum 2 years.
Guest Service Manager in City of Westminster employer: Criterion Hospitality
Criterion Hospitality is an exceptional employer, offering a vibrant work culture in the heart of London’s West End. With a focus on employee growth and development, we provide comprehensive training and opportunities for advancement within our four hotels. Join us to be part of a dynamic team that values professionalism and a warm guest experience, all while enjoying the unique advantages of working in one of the city's most exciting locations.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Guest Service Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether at a job fair or an informal chat, be yourself. Your vibrant energy is what makes you stand out, especially in a guest-facing role like this one.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you would handle guest complaints or lead a team under pressure. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. It shows initiative and gives us a chance to see your enthusiasm right from the start.
We think you need these skills to ace Guest Service Manager in City of Westminster
Some tips for your application 🫡
Show Your Personality:When writing your application, let your vibrant personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and enthusiasm into your words. Remember, you're applying for a role where you'll be the face of our company!
Tailor Your Experience:Make sure to highlight your relevant experience in hospitality and customer service. We’re looking for someone who knows their stuff, so connect your past roles to what we do at Criterion Hospitality. Show us how your skills align with our values and standards!
Be Specific About Your Skills:If you've got experience with Stay'nTouch PMS or IHG standards, shout about it! Be specific about your qualifications and how they relate to the Guest Service Manager role. This will help us see that you’re the perfect fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen and ready to join our fantastic team!
How to prepare for a job interview at Criterion Hospitality
✨Know Your Stuff
Make sure you’re familiar with Stay'nTouch PMS and IHG standards. Brush up on your hospitality knowledge, especially any specific experiences you've had that relate to managing a front desk. This will show that you’re not just a good fit for the role, but that you’re genuinely interested in the company’s operations.
✨Showcase Your People Skills
As a Guest Service Manager, you'll be the face of the company. Prepare examples of how you've handled guest complaints or provided exceptional service in the past. Think about times when you turned a negative experience into a positive one – this will highlight your ability to maintain high customer service standards.
✨Team Leadership Matters
You’ll be supervising the front office team, so be ready to discuss your leadership style. Share specific instances where you’ve successfully led a team, resolved conflicts, or motivated staff to deliver outstanding service. This will demonstrate your capability to manage and inspire others.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions for hospitality roles, especially those related to guest service management. The more comfortable you are speaking about your experiences, the more confident you’ll feel during the actual interview.
