At a Glance
- Tasks: Lead the reception team and ensure exceptional guest experiences.
- Company: Dynamic hotel environment with a focus on teamwork and guest satisfaction.
- Benefits: Competitive salary, flexible hours, and opportunities for career growth.
- Other info: Fast-paced role with a supportive team and vibrant atmosphere.
- Why this job: Make a real impact on guests' stays while developing your leadership skills.
- Qualifications: Experience in hotel reception and strong communication skills required.
The predicted salary is between 28066 - 30000 £ per year.
We are looking for a confident, hands-on Front Office Manager to lead our reception team and ensure every guest receives a professional, friendly and efficient service from arrival to departure. This is a busy operational role for someone who enjoys being visible, supporting their team and taking ownership of the guest experience and wider hotel standards.
The role
- Responsible for the smooth day-to-day running of the front office operation, including:
- Leading, supporting and developing the reception team
- Overseeing check-ins, check-outs, room allocations, payments and guest requests
- Handling complaints professionally and finding practical solutions
- Planning rotas and ensuring the department is appropriately staffed
- Supporting the team during busy periods and covering front desk shifts when required
- Monitoring arrivals, departures, occupancy and daily operational priorities
- Inspecting guest rooms, public areas and hotel facilities to maintain high standards
- Working closely with housekeeping, maintenance and the wider hotel team
- Ensuring accurate handovers, reports, banking and guest records
- Supporting upselling opportunities and protecting hotel revenue
- Maintaining health, safety, security and company standards
- Deputising for the line manager when required
About you
- You will be organised, approachable and confident leading a team in a fast-paced hotel environment.
- You will ideally have:
- Previous experience in hotel reception, front office or guest services
- Previous supervisory or management experience
- Experience working within a Marriott-branded hotel
- Strong communication and guest service skills
- Confidence handling complaints and challenging situations
- Good attention to detail and commercial awareness
- Experience using hotel booking and front office systems
- A positive, practical and hands-on approach
- The ability to motivate, coach and support others
You must be flexible to work on a rota basis, including early mornings, evenings, weekends and bank holidays, and have the right to work in the UK.
Ready to lead from the front and make every guest’s stay count? We would love to hear from you.
Front Office Manager in City of London employer: Criterion Hospitality
As a Front Office Manager at our vibrant hotel, you will thrive in a dynamic environment that prioritises guest satisfaction and team development. We offer a supportive work culture where your leadership skills will shine, alongside opportunities for professional growth within the hospitality industry. Located in a bustling area, our hotel provides unique advantages such as a diverse clientele and a chance to be part of a renowned brand, ensuring your contributions are both meaningful and rewarding.
