Criterion Hospitality Ltd. seeks a Guest Experience & Quality Control Manager to own the guest experience and quality journey across the hotel portfolio.
You will lead proactive guest engagement, service recovery and online reputation management while coaching teams to raise standards. Based in our hotel portfolio, you will conduct inspections, audits and improvements, translating feedback into practical actions and reporting to the Head of Operations.
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Guest Experience & Quality Assurance Leader employer: Criterion Hospitality Ltd
Criterion Hospitality is an exceptional employer, offering a vibrant work culture that values collaboration and innovation within the hospitality sector. Employees benefit from comprehensive training and development opportunities, ensuring continuous professional growth while working in a dynamic environment that prioritises financial integrity and operational excellence. Join us in a role that not only challenges your skills but also allows you to contribute meaningfully to the future of hotel finance.
