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- Tasks: Coordinate maintenance and support operations for high-profile commercial buildings in London.
- Company: Leading real estate investment and management company with a focus on excellence.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Be part of a fast-paced team making a real impact in commercial facilities management.
- Qualifications: Experience in facilities coordination and strong communication skills required.
- Other info: Join a proactive team dedicated to maintaining high service standards across our portfolio.
The predicted salary is between 36000 - 60000 £ per year.
Criterion Capital is a leading London-based real estate investment and management company, specialising in the ownership and operation of high-profile commercial buildings across the West End and Central London. Our portfolio includes office, retail, leisure and mixed-use assets, all managed to high operational, compliance and service standards.
We are now looking for an organised and proactive Facilities Coordinator to support our Commercial Facilities Management team, helping to ensure day-to-day operations, reactive works and planned maintenance are coordinated efficiently across the portfolio.
The Role
This is a hands-on coordination role supporting live commercial assets. You will be responsible for logging and managing maintenance activity, coordinating engineers and contractors, chasing progress, and ensuring accurate communication with internal teams and commercial tenants. You’ll work in a fast-paced environment, providing vital operational support to the Facilities Managers and helping maintain visibility, control and service standards across the portfolio.
Key Responsibilities
- Log and manage all reactive and planned maintenance requests via the job management system (Yardi or similar).
- Triage and prioritise jobs based on urgency, H&S risk, and operational impact.
- Allocate jobs to engineers and contractors, coordinating access with tenants and site teams.
- Track job progress, chase updates, and ensure timely close-out with supporting documentation.
- Liaise professionally with commercial tenants, contractors and internal property teams.
- Prepare and issue contractor quotations for review and approval.
- Maintain accurate job records to support service charge, audit and FM reviews.
- Support coordination of statutory inspections and PPM visits (fire systems, lifts, HVAC, etc.).
- Escalate delays, access issues or recurring failures to the Senior Facilities Manager.
- Produce weekly dashboards covering WIP, ageing jobs, quotes and key operational risks.
Key Skills & Attributes
- Experience using FM job management or CAFM systems.
- Highly organised with strong attention to detail and the ability to manage multiple priorities.
- Confident, professional communicator when dealing with contractors and commercial tenants.
- Comfortable working in a reactive, operational environment.
- Proactive mindset – takes ownership and follows issues through to completion.
- Good awareness of health & safety, compliance and service delivery expectations in commercial buildings.
Experience Required
- Previous experience in a facilities helpdesk, FM coordination, scheduling or property support role.
- Exposure to commercial buildings or mixed-use assets preferred.
- Strong written and verbal communication skills.
- Ability to work under pressure and manage SLAs effectively.
What Success Looks Like
- Reactive works are logged, assigned and progressed without delay.
- Clear visibility of job status, risks and outstanding actions for the FM team.
- Improved contractor accountability and response times.
- Smooth coordination of access and works across occupied commercial buildings.
Facilities Coordinator - Commercial Portfolio in London employer: Criterion/Capitol and Hospitality
Contact Detail:
Criterion/Capitol and Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Coordinator - Commercial Portfolio in London
✨Tip Number 1
Get to know the company inside out! Research Criterion Capital and their portfolio. Understanding their values and operations will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider tips about the company culture and what they really look for in a Facilities Coordinator.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you've successfully managed multiple priorities or resolved issues under pressure. This will showcase your proactive mindset and organisational skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Criterion Capital.
We think you need these skills to ace Facilities Coordinator - Commercial Portfolio in London
Some tips for your application 🫡
Show Your Organisational Skills: In your application, highlight your ability to juggle multiple tasks and keep everything in order. We want to see how you manage priorities and ensure nothing slips through the cracks!
Communicate Like a Pro: Since you'll be liaising with tenants and contractors, make sure your written communication is clear and professional. Use examples from your past experiences to show us how you handle communication effectively.
Demonstrate Your Proactive Mindset: We love candidates who take ownership of their work! Share instances where you've gone above and beyond to resolve issues or improve processes. This will show us you're the kind of person who follows things through to completion.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Criterion/Capitol and Hospitality
✨Know Your Systems
Familiarise yourself with FM job management systems like Yardi or similar. Be ready to discuss how you've used such systems in the past, as this will show your technical competence and readiness for the role.
✨Demonstrate Organisation Skills
Prepare examples that showcase your ability to manage multiple priorities effectively. Think of situations where you triaged tasks based on urgency and operational impact, as this aligns perfectly with what they’re looking for.
✨Communicate Like a Pro
Practice your communication skills, especially when it comes to liaising with contractors and tenants. You might be asked to role-play a scenario, so be prepared to demonstrate your professionalism and clarity in communication.
✨Show Your Proactive Mindset
Be ready to share instances where you took ownership of a problem and followed it through to completion. Highlighting your proactive approach will resonate well with their need for someone who can handle a reactive environment.
