At a Glance
- Tasks: Coordinate maintenance and support operations for high-profile commercial buildings in London.
- Company: Leading real estate investment and management company with a focus on excellence.
- Benefits: Gain hands-on experience in facilities management and develop your professional skills.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Be part of a dynamic team ensuring top-notch service in vibrant commercial spaces.
- Qualifications: Experience in facilities coordination and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Criterion Capital is a leading London-based real estate investment and management company, specialising in the ownership and operation of high-profile commercial buildings across the West End and Central London. Our portfolio includes office, retail, leisure and mixed-use assets, all managed to high operational, compliance and service standards.
We are now looking for an organised and proactive Facilities Coordinator to support our Commercial Facilities Management team, helping to ensure day-to-day operations, reactive works and planned maintenance are coordinated efficiently across the portfolio.
The Role
This is a hands-on coordination role supporting live commercial assets. You will be responsible for logging and managing maintenance activity, coordinating engineers and contractors, chasing progress, and ensuring accurate communication with internal teams and commercial tenants. You’ll work in a fast-paced environment, providing vital operational support to the Facilities Managers and helping maintain visibility, control and service standards across the portfolio.
Key Responsibilities
- Log and manage all reactive and planned maintenance requests via the job management system (Yardi or similar).
- Triage and prioritise jobs based on urgency, H&S risk, and operational impact.
- Allocate jobs to engineers and contractors, coordinating access with tenants and site teams.
- Track job progress, chase updates, and ensure timely close-out with supporting documentation.
- Liaise professionally with commercial tenants, contractors and internal property teams.
- Prepare and issue contractor quotations for review and approval.
- Maintain accurate job records to support service charge, audit and FM reviews.
- Support coordination of statutory inspections and PPM visits (fire systems, lifts, HVAC, etc.).
- Escalate delays, access issues or recurring failures to the Senior Facilities Manager.
- Produce weekly dashboards covering WIP, ageing jobs, quotes and key operational risks.
Key Skills & Attributes
- Experience using FM job management or CAFM systems.
- Highly organised with strong attention to detail and the ability to manage multiple priorities.
- Confident, professional communicator when dealing with contractors and commercial tenants.
- Comfortable working in a reactive, operational environment.
- Proactive mindset — takes ownership and follows issues through to completion.
- Good awareness of health & safety, compliance and service delivery expectations in commercial buildings.
Experience Required
- Previous experience in a facilities helpdesk, FM coordination, scheduling or property support role.
- Exposure to commercial buildings or mixed-use assets preferred.
- Strong written and verbal communication skills.
- Ability to work under pressure and manage SLAs effectively.
What Success Looks Like
- Reactive works are logged, assigned and progressed without delay.
- Clear visibility of job status, risks and outstanding actions for the FM team.
- Improved contractor accountability and response times.
- Smooth coordination of access and works across occupied commercial buildings.
Facilities Coordinator in Slough employer: Criterion Capital
Criterion Capital is an exceptional employer, offering a dynamic work environment in the heart of London’s vibrant West End. As a Facilities Coordinator, you will benefit from a supportive culture that prioritises employee growth and development, alongside competitive remuneration and comprehensive benefits. Join a team that values proactive contributions and fosters collaboration, ensuring that your role directly impacts the operational excellence of high-profile commercial assets.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Coordinator in Slough
✨Tip Number 1
Get to know the company inside out! Research Criterion Capital and understand their portfolio. This will help you tailor your conversations and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for the interview by practising common questions related to facilities management. Think about scenarios where you've demonstrated your organisational skills and proactive mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team at Criterion Capital.
We think you need these skills to ace Facilities Coordinator in Slough
Some tips for your application 🫡
Show Off Your Organisational Skills:As a Facilities Coordinator, being organised is key! Make sure your application highlights your ability to manage multiple tasks and prioritise effectively. Use examples from your past experiences to demonstrate how you’ve kept things running smoothly.
Communicate Like a Pro:You’ll be liaising with tenants, contractors, and internal teams, so strong communication skills are a must. In your written application, showcase your ability to convey information clearly and professionally. A well-structured cover letter can really make you stand out!
Tailor Your Application:Don’t just send the same CV everywhere! Tailor your application to match the job description. Highlight relevant experience in facilities management or similar roles, and make sure to mention any familiarity with job management systems like Yardi.
Apply Through Our Website:We love it when candidates apply directly through our website! It helps us keep track of applications better. So, once you’ve polished your CV and cover letter, head over to our site and submit your application there!
How to prepare for a job interview at Criterion Capital
✨Know Your Systems
Familiarise yourself with FM job management systems like Yardi or similar. Be ready to discuss how you've used such systems in the past, as this will show your technical competence and readiness for the role.
✨Showcase Your Organisational Skills
Prepare examples that highlight your ability to manage multiple priorities and maintain attention to detail. Think of specific situations where you successfully coordinated tasks or resolved issues under pressure.
✨Communicate Like a Pro
Practice your communication skills, especially when dealing with contractors and tenants. Be prepared to demonstrate how you would handle difficult conversations or resolve conflicts, as effective communication is key in this role.
✨Understand Health & Safety Standards
Brush up on health and safety regulations relevant to commercial buildings. Being able to discuss these standards confidently will show that you take compliance seriously and understand its importance in facilities management.
