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- Tasks: Lead a team in managing commercial properties and ensuring top-notch service.
- Company: Join Criterion Capital, a top property investment firm in London with a diverse portfolio.
- Benefits: Enjoy a competitive salary, career progression, and professional development support.
- Why this job: Be part of a dynamic team making a real impact in property management.
- Qualifications: 10+ years in property management, with strong leadership and financial skills required.
- Other info: Professional qualifications like RICS or IRPM are a plus; Yardi software knowledge is essential.
The predicted salary is between 48000 - 72000 £ per year.
Criterion Capital is a leading property investment and management company with a diverse portfolio of residential and commercial properties. We are committed to excellence in property management and delivering exceptional service to tenants and property owners. Join our dynamic team and contribute to the continued success of one of London\’s premier property firms.
About the Role:
As Head of Property Management at Criterion Capital, you will lead a team of Property Managers, ensuring the smooth running of day-to-day operations, maximising property value, and maintaining high standards of service. In addition, you will be responsible for the management and operation of a range of commercial properties. You will also play a vital role in fostering strong relationships with tenants, owners, and contractors.
Key Responsibilities:
- Oversee the management of a portfolio of commercial properties.
- Lead, mentor, and support a team of property managers, ensuring high service delivery standards.
- Develop and implement strategies to enhance property performance and profitability.
- Oversee property maintenance, repairs, and compliance with health and safety standards and risk management.
- Oversee, manage and adapt as necessary the property management database, currently provided by Yardi to maximise efficiency and streamline reporting.
- Manage tenant relations, including lease agreements, rent collection, and issue resolution.
- Prepare and manage budgets, ensuring effective cost control and financial performance. Oversee preparation and management of service charge reconciliations, ensuring timely production and completion of the reconciliations.
- Ensure properties are compliant with all relevant laws, regulations, and company policies.
- Liaise with property owners, tenants, and contractors to ensure smooth operations and communication.
- Drive continuous improvement in operational efficiency and tenant satisfaction.
Qualifications/Skills:
- 10+ years of proven experience in property management, with at least 2 years in a senior or managerial role managing a team.
- Strong knowledge of property laws, health and safety regulations, and lease management.
- Excellent knowledge of Landlord and Tenant Law and understanding leases.
- Comprehensive knowledge of budgeting, financial reporting, minimising non-recoverable costs and service charge management.
- Excellent leadership, communication, and problem-solving skills to drive and mentor team members and instil team ethic.
- Good knowledge of placement and management of portfolio insurance.
- Good knowledge of utilities placement and management.
- Working knowledge of facilities management.
- Ability to manage multiple properties and teams simultaneously.
- Professional qualifications such as RICS, IRPM, or ARLA are highly desirable.
- Highly proficient in property management software, in particular, Yardi and Microsoft Office Suite.
What We Offer:
- Competitive salary.
- Opportunities for career progression within a leading property firm.
- Support for ongoing professional development and training.
- A collaborative and fast-paced work environment.
Head of Commercial Property Management employer: Criterion Capital
Contact Detail:
Criterion Capital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Commercial Property Management
✨Tip Number 1
Network with professionals in the property management sector. Attend industry events, seminars, or webinars where you can meet potential colleagues and learn about the latest trends in commercial property management.
✨Tip Number 2
Familiarise yourself with Yardi and other property management software. Since this role requires proficiency in Yardi, consider taking online courses or tutorials to enhance your skills and demonstrate your capability during interviews.
✨Tip Number 3
Research Criterion Capital thoroughly. Understand their portfolio, values, and recent projects. This knowledge will help you tailor your conversations and show your genuine interest in contributing to their success.
✨Tip Number 4
Prepare to discuss your leadership style and experiences. As a Head of Property Management, you'll need to showcase how you've successfully led teams in the past, so think of specific examples that highlight your mentoring and problem-solving skills.
We think you need these skills to ace Head of Commercial Property Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in property management, especially any leadership roles. Emphasise your knowledge of property laws and financial reporting, as these are crucial for the Head of Commercial Property Management position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for property management and detail how your skills align with Criterion Capital's values. Mention specific achievements that demonstrate your ability to enhance property performance and tenant satisfaction.
Showcase Leadership Experience: Since the role requires leading a team, provide examples of your leadership style and how you've successfully mentored team members in previous positions. Highlight any strategies you've implemented that improved team performance or service delivery.
Highlight Software Proficiency: Given the importance of property management software like Yardi, make sure to mention your proficiency with it and any other relevant tools. Discuss how you've used technology to streamline operations or improve reporting in past roles.
How to prepare for a job interview at Criterion Capital
✨Showcase Your Leadership Skills
As the Head of Commercial Property Management, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed and mentored teams in the past.
✨Demonstrate Your Knowledge of Property Laws
Given the importance of compliance in this role, brush up on relevant property laws and regulations. Be ready to discuss how you've navigated legal challenges in previous positions.
✨Prepare for Financial Discussions
Since budgeting and financial performance are key responsibilities, come equipped with examples of how you've managed budgets and improved profitability in your previous roles.
✨Highlight Your Problem-Solving Abilities
The role requires excellent problem-solving skills. Think of specific instances where you've resolved tenant issues or improved operational efficiency, and be ready to share these during the interview.
