At a Glance
- Tasks: Coordinate maintenance and support operations for high-profile commercial buildings in London.
- Company: Leading real estate investment and management company with a dynamic portfolio.
- Benefits: Gain hands-on experience, develop organisational skills, and work in a fast-paced environment.
- Other info: Opportunity to grow in a vibrant industry with exposure to diverse commercial assets.
- Why this job: Be part of a team that ensures smooth operations and high service standards in commercial properties.
- Qualifications: Experience in facilities management or property support, strong communication skills, and a proactive mindset.
The predicted salary is between 30000 - 40000 € per year.
Criterion Capital is a leading London-based real estate investment and management company, specialising in the ownership and operation of high-profile commercial buildings across the West End and Central London. Our portfolio includes office, retail, leisure and mixed-use assets, all managed to high operational, compliance and service standards.
We are now looking for an organised and proactive Facilities Coordinator to support our Commercial Facilities Management team, helping to ensure day-to-day operations, reactive works and planned maintenance are coordinated efficiently across the portfolio.
The Role
This is a hands-on coordination role supporting live commercial assets. You will be responsible for logging and managing maintenance activity, coordinating engineers and contractors, chasing progress, and ensuring accurate communication with internal teams and commercial tenants. You’ll work in a fast-paced environment, providing vital operational support to the Facilities Managers and helping maintain visibility, control and service standards across the portfolio.
Key Responsibilities
- Log and manage all reactive and planned maintenance requests via the job management system (Yardi or similar).
- Triage and prioritise jobs based on urgency, H&S risk, and operational impact.
- Allocate jobs to engineers and contractors, coordinating access with tenants and site teams.
- Track job progress, chase updates, and ensure timely close-out with supporting documentation.
- Liaise professionally with commercial tenants, contractors and internal property teams.
- Prepare and issue contractor quotations for review and approval.
- Maintain accurate job records to support service charge, audit and FM reviews.
- Support coordination of statutory inspections and PPM visits (fire systems, lifts, HVAC, etc.).
- Escalate delays, access issues or recurring failures to the Senior Facilities Manager.
- Produce weekly dashboards covering WIP, ageing jobs, quotes and key operational risks.
Key Skills & Attributes
- Experience using FM job management or CAFM systems.
- Highly organised with strong attention to detail and the ability to manage multiple priorities.
- Confident, professional communicator when dealing with contractors and commercial tenants.
- Comfortable working in a reactive, operational environment.
- Proactive mindset — takes ownership and follows issues through to completion.
- Good awareness of health & safety, compliance and service delivery expectations in commercial buildings.
Experience Required
- Previous experience in a facilities helpdesk, FM coordination, scheduling or property support role.
- Exposure to commercial buildings or mixed-use assets preferred.
- Strong written and verbal communication skills.
- Ability to work under pressure and manage SLAs effectively.
What Success Looks Like
- Reactive works are logged, assigned and progressed without delay.
- Clear visibility of job status, risks and outstanding actions for the FM team.
- Improved contractor accountability and response times.
- Smooth coordination of access and works across occupied commercial buildings.
Facilities Coordinator in City of London employer: Criterion Capital
Criterion Capital is an exceptional employer, offering a dynamic work environment in the heart of London’s vibrant commercial sector. As a Facilities Coordinator, you will benefit from a supportive culture that prioritises employee growth and development, alongside competitive remuneration and comprehensive benefits. With a focus on high operational standards and a commitment to excellence, you will play a crucial role in maintaining our prestigious portfolio while enjoying the unique advantages of working in one of the world's leading real estate hubs.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Coordinator in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector. Attend industry events or join online forums where you can meet people who might know about job openings. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Be proactive in your job search! Don’t just wait for job postings to appear. Research companies like Criterion Capital and reach out directly. Express your interest in potential roles and show them how you can add value to their team.
✨Tip Number 3
Prepare for interviews by understanding the key responsibilities of a Facilities Coordinator. Brush up on your knowledge of FM job management systems and be ready to discuss how you would handle real-life scenarios. Show them you’re organised and ready to tackle challenges head-on!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect with us directly!
We think you need these skills to ace Facilities Coordinator in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in facilities management or similar roles. We want to see how your skills align with the responsibilities of the Facilities Coordinator position, so don’t be shy about showcasing your organisational prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Criterion Capital. Be sure to mention your proactive mindset and any experience you have with job management systems like Yardi.
Show Off Your Communication Skills:Since this role involves liaising with tenants and contractors, we want to see your strong written communication skills in action. Make sure your application is clear, concise, and free of errors to demonstrate your professionalism.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Criterion Capital
✨Know Your Systems
Familiarise yourself with FM job management systems like Yardi or similar. Be ready to discuss how you've used such systems in the past, as this will show your technical competence and readiness for the role.
✨Demonstrate Your Organisational Skills
Prepare examples that showcase your ability to manage multiple priorities and maintain attention to detail. Think of specific situations where you triaged tasks effectively or coordinated complex schedules.
✨Communicate Like a Pro
Practice your communication skills, especially when dealing with contractors and tenants. Be prepared to role-play scenarios where you need to convey important information clearly and professionally.
✨Show Your Proactive Mindset
Think of instances where you took ownership of a problem and followed it through to resolution. Highlight your proactive approach to challenges, especially in fast-paced environments, to demonstrate that you can thrive under pressure.
