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- Tasks: Drive success for retail media partnerships and unlock growth opportunities.
- Company: Criteo, a leader in commerce media with a diverse and inclusive culture.
- Benefits: Hybrid work model, health perks, career development, and competitive salary.
- Why this job: Make a real impact in digital advertising while collaborating with innovative teams.
- Qualifications: Experience in customer success or account management with strong analytical skills.
- Other info: Join a global team that values diversity and fosters career growth.
The predicted salary is between 50000 - 65000 £ per year.
What You'll Do: The Customer Success Manager (CSM) is responsible for the day-to-day commercial performance and delivery of Criteo’s retail media partnerships with retailers. The role focuses on executing agreed retailer strategies and plans, delivering a high-quality insight-led service, unlocking growth opportunities, proactively managing risks and ensuring strong operational & campaign performance. Working closely with Demand, Analytics, Solutions and Technical teams, the CSM ensures Criteo solutions are successfully adopted and driving measurable growth.
Key Responsibilities
- Retailer Performance: Execute the retailer strategy and annual plan defined with the Vertical Lead. Responsible for tracking and delivering against key partnership KPIs. Monitor day-to-day revenue pacing, alerts and proactively investigate trends, deviations and under-delivery. Provide regular retailer and internal updates covering performance, risks, wins and opportunities.
- Data, Insights & Technical Support: Leverage reporting tools to create custom analyses that surface actionable insights, growth opportunities and potential risks. Respond to analytics and troubleshooting requests within SLA, escalating where needed. Maintain and update retailer documentation (business rules, creative specs, calendars, insights). Support retailers with access to data and reporting via UI and API. Partner with Technical Solutions on integrations, QA and ongoing optimisation.
- QBRs & Stakeholder Engagement: Own the planning, preparation and execution of Quarterly Business Reviews. Coordinate internal stakeholders and lead performance and opportunity narratives. Capture actions, follow-ups and ensure progress against agreed initiatives.
- Commercial & Go-to-Market Support: Support go-to-market execution, rate cards and commercialisation strategies. Responsible for revenue estimations, forecasting and opportunity sizing. Commercial responsibility for end-to-end integrations and new retailer on-boarding.
- Campaigns, Activation & Optimisation: Support the activation and scaling of Sponsored Products, Onsite Display and Offsite solutions. Collaborate with Demand teams to drive spend, optimise performance and flag risks early. Educate retailer teams on campaign best practices, forecasting and media planning.
- Operational & Financial Oversight: Act as a point of contact for billing queries and invoice sharing. Coordinate with internal teams to track payment status when required.
Who You Are: Experience in customer success, account management or partnerships within retail media, ad tech or digital advertising. Strong analytical mindset with the ability to translate data into actionable insights. Excellent stakeholder management and communication skills. Comfortable working cross-functionally in a fast-paced environment. Detail-oriented, proactive and solutions-focused.
We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!
Who We Are: Criteo is a leader in commerce media, helping brands, agencies, and publishers create meaningful consumer connections through AI-powered advertising solutions. We’re shaping a more open and sustainable digital future for advertising. At Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful, and forward-thinking environment. We foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs—never on non-job-related factors or legally protected characteristics.
What We Offer:
- Ways of working – Our hybrid model blends home with in-office experiences, making space for both.
- Grow with us – Learning, mentorship & career development programs.
- Your wellbeing matters – Health benefits, wellness perks & mental health support.
- A team that cares – Diverse, inclusive, and globally connected.
- Fair pay & perks – Attractive salary, with performance-based rewards and family-friendly policies, plus the potential for equity depending on role and level. Additional benefits may vary depending on the country where you work and the nature of your employment with Criteo.
Customer Success Manager employer: Criteo
Contact Detail:
Criteo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Criteo on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Customer Success Manager.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer success and data analysis. We want to show off our analytical mindset and how we can translate insights into action, just like they do at Criteo!
✨Tip Number 3
Don’t forget to showcase our experience with stakeholder management. Think of examples where we’ve successfully collaborated across teams. This will highlight our ability to work cross-functionally, which is key for this role.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure our application gets seen. Plus, it shows we’re genuinely interested in being part of the Criteo team. Let’s make it happen!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer success and retail media. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Show Off Your Analytical Skills: Since the role requires a strong analytical mindset, include examples of how you've used data to drive insights or improve performance in past roles. We love seeing numbers and results that back up your claims!
Be Personable and Engaging: Your written application is your first chance to show us your communication skills. Keep it friendly and professional, and let your personality shine through. We’re looking for someone who can build relationships with stakeholders!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands and helps us keep track of all applicants. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Criteo
✨Know Your Numbers
As a Customer Success Manager, you'll need to track KPIs and revenue pacing. Brush up on your analytical skills and be ready to discuss how you've used data to drive performance in past roles. Bring specific examples of insights you've uncovered and how they led to growth.
✨Master the Art of Communication
Strong stakeholder management is key in this role. Prepare to showcase your communication skills by discussing how you've effectively engaged with different teams in previous positions. Think about times when you had to coordinate efforts across departments and how you ensured everyone was on the same page.
✨Be Proactive About Problem-Solving
Criteo values a solutions-focused mindset. Come prepared with examples of challenges you've faced in customer success or account management and how you proactively addressed them. Highlight your ability to foresee potential risks and take action before they escalate.
✨Showcase Your Campaign Knowledge
Since you'll be involved in activating and optimising campaigns, brush up on best practices in digital advertising. Be ready to discuss your experience with campaign management, including any tools you've used and how you've educated clients or teams on media planning and forecasting.