At a Glance
- Tasks: Manage retail media partnerships and drive performance through data insights and collaboration.
- Company: Criteo, a leader in commerce media with a diverse and inclusive culture.
- Benefits: Hybrid work model, health perks, career development, and competitive salary.
- Other info: Dynamic environment with opportunities for growth and mentorship.
- Why this job: Join a forward-thinking team and make a real impact in digital advertising.
- Qualifications: Experience in customer success or account management with strong analytical skills.
The predicted salary is between 50000 - 60000 £ per year.
The Customer Success Manager (CSM) is responsible for the day-to-day commercial performance and delivery of Criteo’s retail media partnerships with retailers. The role focuses on executing agreed retailer strategies and plans, delivering a high-quality insight-led service, unlocking growth opportunities, proactively managing risks and ensuring strong operational & campaign performance. Working closely with Demand, Analytics, Solutions and Technical teams, the CSM ensures Criteo solutions are successfully adopted and driving measurable growth.
Key Responsibilities
- Retailer Performance: Execute the retailer strategy and annual plan defined with the Vertical Lead. Responsible for tracking and delivering against key partnership KPIs. Monitor day-to-day revenue pacing, alerts and proactively investigate trends, deviations and under-delivery. Provide regular retailer and internal updates covering performance, risks, wins and opportunities.
- Data, Insights & Technical Support: Leverage reporting tools to create custom analyses that surface actionable insights, growth opportunities and potential risks. Respond to analytics and troubleshooting requests within SLA, escalating where needed. Maintain and update retailer documentation (business rules, creative specs, calendars, insights). Support retailers with access to data and reporting via UI and API. Partner with Technical Solutions on integrations, QA and ongoing optimisation.
- QBRs & Stakeholder Engagement: Own the planning, preparation and execution of Quarterly Business Reviews. Coordinate internal stakeholders and lead performance and opportunity narratives. Capture actions, follow-ups and ensure progress against agreed initiatives.
- Commercial & Go-to-Market Support: Support go-to-market execution, rate cards and commercialisation strategies. Responsible for revenue estimations, forecasting and opportunity sizing. Commercial responsibility for end-to-end integrations and new retailer on-boarding.
- Campaigns, Activation & Optimisation: Support the activation and scaling of Sponsored Products, Onsite Display and Offsite solutions. Collaborate with Demand teams to drive spend, optimise performance and flag risks early. Educate retailer teams on campaign best practices, forecasting and media planning.
- Operational & Financial Oversight: Act as a point of contact for billing queries and invoice sharing. Coordinate with internal teams to track payment status when required.
Who You Are:
- Experience in customer success, account management or partnerships within retail media, ad tech or digital advertising.
- Strong analytical mindset with the ability to translate data into actionable insights.
- Excellent stakeholder management and communication skills.
- Comfortable working cross-functionally in a fast-paced environment.
- Detail-oriented, proactive and solutions-focused.
We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!
Who We Are:
Criteo is a leader in commerce media, helping brands, agencies, and publishers create meaningful consumer connections through AI-powered advertising solutions. We’re shaping a more open and sustainable digital future for advertising. At Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful, and forward-thinking environment. We foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs—never on non-job-related factors or legally protected characteristics.
What We Offer:
- Ways of working – Our hybrid model blends home with in-office experiences, making space for both.
- Grow with us – Learning, mentorship & career development programs.
- Your wellbeing matters – Health benefits, wellness perks & mental health support.
- A team that cares – Diverse, inclusive, and globally connected.
- Fair pay & perks – Attractive salary, with performance-based rewards and family-friendly policies, plus the potential for equity depending on role and level.
Additional benefits may vary depending on the country where you work and the nature of your employment with Criteo.
Customer Success Manager, Retail Media UK in London employer: Criteo Technology
Criteo is an exceptional employer that prioritises employee growth and well-being, offering a hybrid work model that balances home and office experiences. With a strong focus on mentorship and career development, Criteo fosters a diverse and inclusive culture where every team member is valued and empowered to thrive. Located in the UK, this role provides unique opportunities to engage directly with clients, driving impactful results while enjoying competitive pay and comprehensive health benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, Retail Media UK in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Criteo. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Dive deep into Criteo’s retail media strategies and think about how your experience aligns with their goals. Show them you’re not just another candidate!
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on articulating your analytical mindset and how you’ve turned data into actionable insights in past roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a thank-you email to express your appreciation and reiterate your excitement about the role. It shows you’re genuinely interested and professional.
We think you need these skills to ace Customer Success Manager, Retail Media UK in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer success and retail media. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Show Off Your Analytical Skills:Since the role requires a strong analytical mindset, include examples of how you've used data to drive insights or improve performance in past roles. We love seeing numbers that tell a story!
Communicate Clearly:Your written application is your first chance to impress us, so keep it clear and concise. Use straightforward language and make sure to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Criteo Technology
✨Know Your Numbers
As a Customer Success Manager, you'll need to track KPIs and revenue performance. Brush up on your analytical skills and be ready to discuss how you've used data to drive success in previous roles. Bring specific examples of how you’ve turned insights into actionable strategies.
✨Master Stakeholder Engagement
This role involves working closely with various teams. Prepare to showcase your communication skills by discussing past experiences where you successfully managed stakeholder relationships. Think about how you can demonstrate your ability to coordinate and lead discussions effectively.
✨Be Proactive About Risks
Criteo values a proactive approach to managing risks. Come prepared with examples of how you've identified potential issues before they became problems. Show that you can think ahead and have strategies in place to mitigate risks in a fast-paced environment.
✨Showcase Your Campaign Knowledge
Familiarise yourself with campaign best practices, especially in retail media. Be ready to discuss how you've activated and optimised campaigns in the past. Highlight any experience you have with tools or platforms relevant to Criteo’s offerings, as this will show your readiness to hit the ground running.
