At a Glance
- Tasks: Drive success for retail media partnerships and unlock growth opportunities.
- Company: Join Criteo, a leading Commerce Intelligence Platform with a diverse culture.
- Benefits: Enjoy hybrid working, health perks, career development, and competitive pay.
- Other info: Flexible workspaces across the UK with excellent career growth potential.
- Why this job: Make an impact in a fast-paced environment while collaborating with talented teams.
- Qualifications: Experience in customer success or account management, strong analytical skills.
The predicted salary is between 51750 - 63250 £ per year.
The Customer Success Manager (CSM) is responsible for the day-to-day commercial performance and delivery of Criteo’s retail media partnerships with retailers. The role focuses on executing agreed retailer strategies and plans, delivering a high-quality insight-led service, unlocking growth opportunities, proactively managing risks and ensuring strong operational & campaign performance. Working closely with Demand, Analytics, Solutions and Technical teams, the CSM ensures Criteo solutions are successfully adopted and driving measurable growth.
Retailer Performance
- Execute the retailer strategy and annual plan defined with the Vertical Lead.
- Responsible for tracking and delivering against key partnership KPIs.
- Monitor day-to-day revenue pacing, alerts and proactively investigate trends, deviations and under-delivery.
- Provide regular retailer and internal updates covering performance, risks, wins and opportunities.
Data, Insights & Technical Support
- Leverage reporting tools to create custom analyses that surface actionable insights, growth opportunities and potential risks.
- Respond to analytics and troubleshooting requests within SLA, escalating where needed.
- Maintain and update retailer documentation (business rules, creative specs, calendars, insights).
- Support retailers with access to data and reporting via UI and API.
- Partner with Technical Solutions on integrations, QA and ongoing optimisation.
QBRs & Stakeholder Engagement
- Own the planning, preparation and execution of Quarterly Business Reviews.
- Coordinate internal stakeholders and lead performance and opportunity narratives.
- Capture actions, follow-ups and ensure progress against agreed initiatives.
Commercial & Go-to-Market Support
- Support go-to-market execution, rate cards and commercialisation strategies.
- Responsible for revenue estimations, forecasting and opportunity sizing.
- Commercial responsibility for end-to-end integrations and new retailer onboarding.
Campaigns, Activation & Optimisation
- Support the activation and scaling of Sponsored Products, Onsite Display and Offsite solutions.
- Collaborate with Demand teams to drive spend, optimise performance and flag risks early.
- Educate retailer teams on campaign best practices, forecasting and media planning.
Operational & Financial Oversight
- Act as a point of contact for billing queries and invoice sharing.
- Coordinate with internal teams to track payment status when required.
Who You Are
- Experience in customer success, account management or partnerships within retail media, ad tech or digital advertising.
- Strong analytical mindset with the ability to translate data into actionable insights.
- Excellent stakeholder management and communication skills.
- Comfortable working cross-functionally in a fast-paced environment.
- Detail-oriented, proactive and solutions-focused.
What We Offer
- Ways of working – Our hybrid model blends home with in-office experiences, making space for both.
- Grow with us – Learning, mentorship & career development programs.
- Your wellbeing matters – Health benefits, wellness perks & mental health support.
- A team that cares – Diverse, inclusive, and globally connected.
- Fair pay & perks – Attractive salary, with performance-based rewards and family-friendly policies, plus the potential for equity depending on role and level.
Customer Success Manager, Retail Media UK in London employer: Criteo Deutschland
Criteo is an exceptional employer that prioritises employee well-being and career growth, offering a hybrid work model that combines the flexibility of remote work with collaborative in-office experiences. With a strong focus on learning and development, Criteo provides mentorship programs and diverse training resources to help employees shape their careers in the vibrant tech landscape of London. The inclusive and supportive culture fosters a sense of belonging, making it a rewarding place for those looking to make a meaningful impact in the retail media space.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, Retail Media UK in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Criteo Deutschland. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Criteo Deutschland before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager, Retail Media UK in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Criteo Deutschland:Your cover letter is your chance to shine! Tell us why you want to work at Criteo Deutschland specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Criteo Deutschland!
How to prepare for a job interview at Criteo Deutschland
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
