Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth order processing.
- Company: Join a leading manufacturer with a supportive community and strong training programs.
- Benefits: Enjoy 25 days holiday, a 6% pension, private healthcare, and hybrid working options.
- Why this job: This role offers hands-on experience in a structured environment with a focus on customer satisfaction.
- Qualifications: Order processing experience and SAP knowledge are essential; attention to detail is a must.
- Other info: Work hours are Monday to Friday, 9am to 5pm, in Hatfield.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Sales Support Administrator
Salary: £28,000 -£30,000
Benefits: 25 days holiday, 6% pension and private healthcare
Duration: Permanent
Location: Hatfield
Hours- Mon-Fri – 9.00am – 5.00pm – Hybrid working
What you want to know about this employer
- Hugely successful manufacturer, a market leader, UK and Europe
- An extremely well organised, structured business with a warm community feel
- offer exceptional training and development programmes
Purpose of role
- Dealing with customer queries and enquiries while ensuring accurate seamless order processing
- Investigating and rectifying any issues
Responsibilities
- First point of contact for customers
- Processing and scheduling B2B orders using SAP
- Using client portal to review and prioritise orders
- Getting quotes from couriers and arranging special deliveries
- Make necessary amendments to scheduled orders
- Feedback any issues / delays on purchase orders to customers and rectify issues accordingly
- Stock management
- Sending CoA’s, invoicing, credit notes
Attributes
- Order processing experience is essential
- Experience using SAP
- Impeccable attention to detail
- Fast accurate data entry
- Scheduling and logistics experience highly beneficial
- Strong client focus
- Thorough and meticulous
- Good customer service skills with issue resolution skills
Crisp Recruitment Ltd is a local recruitment consultancy based in Hatfield. We are working on behalf of our client to find suitable candidates for this opportunity
Sales Support Administrator employer: Crisp Recruitment Ltd
Contact Detail:
Crisp Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Administrator
✨Tip Number 1
Familiarize yourself with SAP, as it's a key tool for this role. Consider taking an online course or tutorial to brush up on your skills and demonstrate your commitment to mastering the software.
✨Tip Number 2
Highlight any previous experience in order processing and logistics during your conversations. Be ready to share specific examples of how you've successfully managed customer queries and resolved issues in the past.
✨Tip Number 3
Showcase your attention to detail by preparing for potential questions about how you handle errors or discrepancies in orders. Think of scenarios where your meticulous nature made a difference in customer satisfaction.
✨Tip Number 4
Since this role involves a lot of communication with clients, practice your customer service skills. Role-play common customer interactions with a friend to build confidence in your issue resolution abilities.
We think you need these skills to ace Sales Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in order processing and customer service. Emphasize any previous roles where you used SAP or managed logistics.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as attention to detail and client focus.
Showcase Relevant Experience: When detailing your work history, focus on experiences that demonstrate your ability to handle customer queries, process orders accurately, and resolve issues effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Crisp Recruitment Ltd
✨Show Your Order Processing Experience
Make sure to highlight your previous experience in order processing during the interview. Be ready to discuss specific examples where you successfully managed customer queries and ensured seamless order processing.
✨Demonstrate SAP Proficiency
Since experience using SAP is essential for this role, prepare to talk about your familiarity with the software. If possible, share instances where you utilized SAP to improve efficiency or resolve issues.
✨Emphasize Attention to Detail
This position requires impeccable attention to detail. During the interview, provide examples of how your meticulous nature has helped you avoid mistakes in past roles, especially in data entry and order management.
✨Prepare for Customer Service Scenarios
Be ready to discuss your customer service skills, particularly in issue resolution. Think of specific situations where you turned a negative customer experience into a positive one, showcasing your strong client focus.
