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- Tasks: Evaluate client requests and manage global security operations with precision.
- Company: Join Crisis24's dynamic Ad Hoc Operations team in London.
- Benefits: Flexible shifts, competitive pay, and opportunities for professional growth.
- Why this job: Make a real difference in global security while developing your skills.
- Qualifications: High school diploma required; experience in operations preferred.
- Other info: Collaborate with a diverse team and enjoy a fast-paced work environment.
The predicted salary is between 35000 - 45000 £ per year.
The Operations Specialist position is part of Crisis24's Ad Hoc Operations team within the 24/7 Security Operations Centre in London. The Operations Centre team conducts all operational logistic planning and administrative tasks required to execute global security requests from clients. The ideal candidate must be able to commit to a mix of office-based day shifts, late shifts, night shifts, and weekend work.
Candidates are required to understand Crisis24 services and products, which include but are not limited to, Executive Close Protection, Secure Transportation, Residential Security, Event Security, TSCM, and Surveillance. Daily responsibilities include:
- Communicating with clients, security teams, and global vendors
- Ensuring well-organized project administration that complies with Crisis24's high-quality control standards
- Conducting daily monitoring of live tasks and recording data correctly within a case management system (Salesforce)
Exceptional customer service skills are a must. Candidates must be detail-oriented and have a strong aptitude for communication and analytical thinking.
What You Will Work On
- Evaluate requests from clients and prepare services using our case management system
- Prepare cost estimates and Statement of Work contracts
- Prepare client detail briefs which include details of the planned schedule and team information
- Monitor live tasks and acknowledge information received from the security team and clients, escalating incidents to senior management teams when required
- Respond to Crisis24 security teams when they request additional support globally
- Communicate with Global Vendors and resource for tasks appropriately
- Ensure projects adhere to Standard Operating Procedures and all documentation is maintained appropriately
- Problem solve resolution activities for all Operational issues
- Understand project finances and review invoices
- Ensure appropriate safety procedures are followed and compliance with all national and regional Operational directives, laws and requirements is satisfactory
- Track all projects to ensure that deadlines are met in a timely manner
- Work closely with different departments within Crisis24
- Monitor and adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of client assets and personnel
This Job Description is not a comprehensive list of all required activities, duties, or responsibilities. Duties, responsibilities, and activities may change at the discretion of leadership at any time with or without notice.
Who You Will Work With
You will work with the Ad Hoc Operations Team and report to the Operations Centre Manager. You will work alongside other Operation Specialists in both our UK and US teams.
What You Will Bring
- A high school diploma (or equivalent) is required
- An associate degree or bachelor’s degree in business or related field
- Exceptional verbal, written, and presentation skills
- Competency in Microsoft applications including Word, Excel, PowerPoint and Outlook
- Three plus (3+) years of experience in an Operational environment
- Multi-lingual and multi-cultural skills (preferred)
- SIA CP badge (preferred)
- Industry and business acumen
- Demonstrated organizational and time management skills
- Ability to work independently while establishing effective relationships, collaborating with peers and clients
- Successful client management experience
- Local or reasonable travel distance to Central London
Protective Operations Specialist employer: Crisis24
Contact Detail:
Crisis24 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Protective Operations Specialist
✨Tip Number 1
Get to know the company inside out! Research Crisis24's services and products, especially those mentioned in the job description. This will help you speak their language during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in the Ad Hoc Operations team. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you've demonstrated exceptional customer service, problem-solving, and communication skills. Be ready to share these stories during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Crisis24 team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Protective Operations Specialist
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing, make sure you understand what a Protective Operations Specialist does. Familiarise yourself with Crisis24's services and products so you can tailor your application to show how your skills match the job requirements.
Show Off Your Communication Skills: Since this role involves a lot of client interaction, highlight your exceptional verbal and written communication skills. Use clear and concise language in your application to demonstrate your ability to convey information effectively.
Be Detail-Oriented: Attention to detail is key for this position. Make sure your application is free from typos and errors. You might even want to include examples of how you've successfully managed projects or tasks that required meticulous attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Crisis24
✨Know Your Stuff
Make sure you understand Crisis24's services and products inside out. Familiarise yourself with Executive Close Protection, Secure Transportation, and other offerings. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since exceptional customer service skills are a must, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with clients or teams in the past. This will demonstrate your ability to handle the communication demands of the job.
✨Be Detail-Oriented
As an Operations Specialist, attention to detail is crucial. Bring examples of how you've successfully managed projects or tasks that required meticulous organisation. Highlight your experience with case management systems like Salesforce, as this will be a key part of your daily responsibilities.
✨Prepare for Shift Work
Since the role involves a mix of shifts, be ready to discuss your flexibility and willingness to work during various hours. Share any previous experiences where you've adapted to different schedules, showing that you're committed to meeting the needs of the team and clients.