Operations Specialist

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. The Operations Specialist position is part of Crisis24's Protective Solutions team within the 24/7 Security Operations Centre, London. The Operations Centre team conducts all operational logistic planning and administrative tasks required to execute global security requests from EMEA clients.

The ideal candidate must be able to commit to a mix of office-based day shifts, late shifts, night shifts, and weekend work. Candidates are required to understand Crisis24 Protective Solution services and products, which include Executive Close Protection, Secure Transportation, Residential Security, Event Security, TSCM, and Surveillance.

Daily responsibilities include:

• Communicating with clients, security teams, and global vendors.
• Ensuring well-organized project administration that complies with Crisis24's high-quality control standards.
• Conducting daily monitoring of live tasks and recording data correctly within a case management system (Salesforce).
• Evaluating requests from clients and preparing services using our case management system.
• Preparing cost estimates and Statement of Work contracts.
• Preparing client detail briefs which include details of the planned schedule and team information.
• Monitoring live tasks and acknowledging information received from the security team and clients, escalating incidents to senior management teams when required.
• Responding to Crisis24 security teams when they request additional support globally.
• Communicating with Global Vendors and resourcing for tasks appropriately.
• Ensuring projects adhere to Standard Operating Procedures and all documentation is maintained appropriately.
• Problem solving resolution activities for all Operational issues.
• Understanding project finances and reviewing invoices.
• Ensuring appropriate safety procedures are followed and compliance with all national and regional Operational directives, laws and requirements is satisfactory.
• Tracking all projects to ensure that deadlines are met in a timely manner.
• Working closely with different departments within Crisis24.
• Monitoring and adhering to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of client assets and personnel.

Requirements:

• A high school diploma (or equivalent) is required.
• An associate degree or bachelor’s degree in business or related field.
• Exceptional verbal, written, and presentation skills.
• Competency in Microsoft applications including Word, Excel, PowerPoint and Outlook.
• Three plus (3+) years of experience in an Operational environment.
• Multi-lingual and multi-cultural skills (preferred).
• SIA CP badge (preferred).
• Industry and business acumen.
• Demonstrated organizational and time management skills.
• Ability to work independently while establishing effective relationships, collaborating with peers and clients.
• Successful client management experience.
• Local or reasonable travel distance to Central London.

Information Security: Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.