At a Glance
- Tasks: Manage complex medical cases and provide 24/7 assistance to travellers worldwide.
- Company: Crisis24, a leader in integrated risk management and medical solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a collaborative team dedicated to operational excellence and customer care.
- Why this job: Make a real difference in people's lives while working in a dynamic environment.
- Qualifications: Experience in medical assistance coordination and strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
Crisis24 is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, and has recently expanded its operations with Medical Assistance added to our Integrated Risk Management portfolio of services. We now offer the full spectrum of medical solutions from medical advice, 24/7 medical assistance and proactive case management, to medical evacuation and repatriation services.
Who We Are Looking For
Crisis24 provides 24/7 medical and security assistance to business and leisure travellers, and expatriates across the world. As a Medical Operations Specialist, you will leverage your medical assistance case management experience to support our travelling and domestic populations. You will be responsible for managing all ongoing and complex cases through to completion, including outpatient, inpatient, medical transportation cases, repatriation of mortal remains, and billing cases.
Key responsibilities include:
- Managing all elements of ongoing and complex cases through to completion.
- Delivering professional medical and network-led Medical Assistance services in line with client Standard Operating Procedures (SOPs).
- Working closely with the Global Operations Coordinators in line with First Call Desk (FCD) SOPs.
- Ensuring all billing and finance elements are completed, including authorization of expenses and invoice settlement.
- Supporting with inbound calls and Global Operations Coordinator activities.
- Communicating professionally and employing excellent listening skills.
- Setting clear customer expectations and providing suitable alternatives to clients.
- Accurately maintaining information recorded on the case management system.
- Adhering to telephony and case handling Service Level Agreements.
- Providing regular updates promptly to operational management on high-profile and cost cases.
- Collaborating effectively with the Medical, Global Network, Claims, and Finance teams for positive case outcomes.
- Being responsive and empathetic to the needs of our customers, clients, and colleagues.
What You Will Bring
- Previous experience working as a Medical Assistance Coordinator/Global Operations Coordinator managing all case types effectively.
- Ability to work well under pressure in a fast-paced environment.
- Demonstrated ability to take ownership of problems and resolve them.
- Effective time management and ability to prioritize workload.
- Excellent communication skills – verbal, written, and interpersonal.
- Collaborative approach to role and service delivery.
- Can-do, will-do attitude.
- Fluency in a second language, including a European or Asian language, is an asset but not essential.
Medical Specialist in London employer: Crisis24
Crisis24 is an exceptional employer, offering a structured Monday–Friday schedule that promotes work-life balance while providing ongoing training and professional development opportunities. Located in London, our collaborative work culture emphasises communication and teamwork, allowing Close Protection Officers to thrive in a high-profile corporate environment while making a meaningful impact on client safety and security.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Specialist in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Crisis24.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Crisis24.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Crisis24, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Medical Specialist in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Crisis24.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Crisis24.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Crisis24. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Crisis24. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Crisis24
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Crisis24’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
