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- Tasks: Lead global operations, drive innovation, and ensure operational excellence at Crisis24.
- Company: Crisis24 is a top-tier risk management and crisis response firm serving influential clients worldwide.
- Benefits: Enjoy personal growth, career advancement, and a fulfilling work environment with a strong sense of purpose.
- Why this job: Join a dynamic team where your skills shape global security and make a real impact.
- Qualifications: 10+ years in operational leadership, excellent communication skills, and experience in challenging environments required.
- Other info: Diversity and equal opportunity are core values; we celebrate all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world’s most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.
At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you’ll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.
Reporting to: Senior Vice President, Global Operations & Intelligence
Job Summary
Global Head, Operations plays a pivotal role in delivering on this mission by providing strategic leadership, driving operational excellence and fostering innovation across our global operations.
Key Responsibilities
- Overall leadership of Crisis24’s Global Operations Coordinators, Medical Specialists and Heads of Medical Operations globally.
- Drive Crisis24’s vision, core values and strategic goals in line with other functional and business leadership across the globe.
- Foster a culture of innovation and excellence in close collaboration with functional counterparts in Crisis24’s Global Operations and Intelligence leadership teams.
- Ensure Medical Operations are part of all relevant operational enhancements and innovations.
- Enhance Global Operations through the systematic inter-operability of the full breadth of Crisis24 and GardaWorld’s capabilities, ensuring alignment with strategic priorities.
- Operational Excellence
- Ensure the highest level of operational standards and consistent, quality service delivery.
- Drive a culture of continuous improvement in line with industry leading Quality Management System (QMS).
- Serve as the chief functional point of Medical Operations and Crisis Management escalations.
- Provide technical support to the Global Head of Training to continue to enhance our Global Operational training program.
- Client Relationship Management
- Develop new and maintain existing client relationships with key global clients and partners to ensure customer centricity remains at the heart of Global Operations.
- Anticipate client needs and industry trends to exceed client expectations through tailored operational delivery.
- Team Development
- Enhance and lead a high-performing team, fostering a culture of accountability, professional development, and employee engagement.
- Recruit, mentor, and develop talent to support the growth of Global Operations.
- Continue to foster the highest standards of accountability, teamwork and resilience throughout the Global Operations team.
- Compliance and Risk Management
- Ensure compliance with all relevant laws, regulations, and company policies.
- Mitigate risks associated with Global Operations and implement risk management strategies.
- Protect the data and systems of Crisis24 and its stakeholders by adhering to information security policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.
Knowledge, skills, and experience:
Required
- Exceptional leadership and team-building skills with the ability to inspire and motivate teams to achieve results.
- Excellent English, written and verbal communication skills.
- Demonstrated leadership success in a cross-cultural context.
- Proven track record of at least 10 years in regional and global operational leadership roles within a Medical Assistance or related industry.
- Experience working in 3 or more countries including challenging risk environments.
- Experience managing major crises.
- Demonstrated execution of major change management initiatives.
- Strong client focus and commercial acumen.
- Ability to work collaboratively with cross-functional teams in a matrixed organization.
- Deep knowledge of Medical Operations, including Medical Assistance industry trends.
- Strong analytical and problem-solving skills.
- Willingness to travel as required to meet business needs.
- Qualification in Medical, Security, Intelligence, business or other related field.
Preferred
- Proficiency in other languages.
- Advance degree in medical/health related, International Relations, security, intelligence, business or other related field.
- Qualifications in Crisis Management and Business Continuity.
Note : This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. The company reserves the right to change, amend, or revise any aspect of this job description at its discretion.
Information Security
Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.
Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.
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Global Head, Operations employer: Crisis24
Contact Detail:
Crisis24 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Head, Operations
✨Tip Number 1
Familiarize yourself with Crisis24's mission and values. Understanding how your leadership style aligns with their vision will help you articulate your fit during discussions.
✨Tip Number 2
Highlight your experience in managing operations across different countries, especially in challenging environments. Be ready to share specific examples of how you've navigated crises and led teams effectively.
✨Tip Number 3
Demonstrate your knowledge of the Medical Assistance industry trends. Being able to discuss current challenges and innovations will show that you're not just a leader but also an industry expert.
✨Tip Number 4
Prepare to discuss your approach to fostering a culture of accountability and professional development within teams. Share strategies you've used to mentor talent and drive team engagement.
We think you need these skills to ace Global Head, Operations
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of the Global Head, Operations position at Crisis24. Tailor your application to highlight how your experience aligns with their mission and operational goals.
Highlight Leadership Experience: Emphasize your exceptional leadership and team-building skills in your CV and cover letter. Provide specific examples of how you've inspired and motivated teams in previous roles, especially in cross-cultural contexts.
Demonstrate Client Focus: Showcase your strong client focus and commercial acumen by detailing past experiences where you developed and maintained key client relationships. Highlight any tailored operational deliveries that exceeded client expectations.
Showcase Relevant Skills: Make sure to include your analytical and problem-solving skills, as well as your knowledge of Medical Operations and industry trends. Mention any relevant qualifications or experiences that demonstrate your capability to manage crises and lead change initiatives.
How to prepare for a job interview at Crisis24
✨Showcase Your Leadership Skills
As a Global Head of Operations, your leadership abilities are crucial. Prepare to discuss specific examples of how you've inspired and motivated teams in previous roles, especially in cross-cultural contexts.
✨Demonstrate Client-Centric Thinking
Crisis24 values strong client relationships. Be ready to share instances where you anticipated client needs and exceeded their expectations through tailored operational delivery.
✨Highlight Your Crisis Management Experience
Given the nature of the role, it's important to discuss your experience managing major crises. Prepare to explain your approach to crisis management and any significant challenges you've overcome.
✨Emphasize Continuous Improvement
Crisis24 is committed to operational excellence. Discuss how you've driven a culture of continuous improvement in your previous roles, particularly in relation to quality management systems.
