At a Glance
- Tasks: Manage global security requests and ensure smooth operations in a dynamic environment.
- Company: Join Crisis24's innovative Ad Hoc Operations team in London.
- Benefits: Flexible shifts, competitive pay, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and enhance your problem-solving skills.
- Why this job: Be part of a crucial team ensuring safety and security for clients worldwide.
- Qualifications: High school diploma required; experience in operations preferred.
The predicted salary is between 35000 - 45000 £ per year.
The Operations Specialist position is part of Crisis24's Ad Hoc Operations team within the 24/7 Security Operations Centre in London. The Operations Centre team conducts all operational logistic planning and administrative tasks required to execute global security requests from clients.
The ideal candidate must be able to commit to a mix of office-based day shifts, late shifts, night shifts, and weekend work. Candidates are required to understand Crisis24 services and products, which include but are not limited to, Executive Close Protection, Secure Transportation, Residential Security, Event Security, TSCM, and Surveillance.
Daily responsibilities include:
- Communicating with clients, security teams, and global vendors.
- Ensuring well-organized project administration that complies with Crisis24's high-quality control standards.
- Conducting daily monitoring of live tasks and recording data correctly within a case management system (Salesforce).
- Providing exceptional customer service.
What you will work on:
- Evaluate requests from clients and prepare services using our case management system.
- Prepare cost estimates and Statement of Work contracts.
- Prepare client detail briefs which include details of the planned schedule and team information.
- Monitor live tasks and acknowledge information received from the security team and clients, escalating incidents to senior management teams when required.
- Respond to Crisis24 security teams when they request additional support globally.
- Communicate with Global Vendors and resource for tasks appropriately.
- Ensure projects adhere to Standard Operating Procedures and all documentation is maintained appropriately.
- Problem solve resolution activities for all Operational issues.
- Understand project finances and review invoices.
- Ensure appropriate safety procedures are followed and compliance with all national and regional Operational directives, laws and requirements is satisfactory.
- Track all projects to ensure that deadlines are met in a timely manner.
- Work closely with different departments within Crisis24.
- Monitor and adhere to operational controls, including legal, corporate and regulatory procedures to ensure the safety and security of client assets and personnel.
This Job Description is not a comprehensive list of all required activities, duties and responsibilities. Duties, responsibilities and activities may change at the discretion of leadership at any time with or without notice.
You will work with the Ad Hoc Operations Team and report to the Operations Centre Manager. You will work alongside other Operation Specialists in both our UK and US teams.
What you will bring:
- A high school diploma (or equivalent) is required.
- An associate degree or bachelor’s degree in business or related field.
- Exceptional verbal, written and presentation skills.
- Competency in Microsoft applications including Word, Excel, PowerPoint and Outlook.
- Three plus (3+) years of experience in an operational environment.
- Multi-lingual and multi-cultural skills (preferred).
- SIA CP badge (preferred).
- Industry and business acumen.
- Demonstrated organizational and time management skills.
- Ability to work independently while establishing effective relationships, collaborating with peers and clients.
- Local or reasonable travel distance to Central London.
Protective Operations Specialist employer: Crisis24 Group
Crisis24 is an exceptional employer, offering a structured Monday–Friday schedule that promotes a healthy work-life balance for Close Protection Officers in London. With ongoing training and professional development opportunities, employees are empowered to grow within a respected global security organisation, fostering a collaborative work culture built on communication and trust.
StudySmarter Expert Advice🤫
We think this is how you could land Protective Operations Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Operations Specialist role.
✨Tip Number 2
Prepare for interviews by researching Crisis24 and understanding their services inside out. We want you to show off your knowledge about Executive Close Protection and Secure Transportation. It’ll impress the hiring team and show you’re genuinely interested!
✨Tip Number 3
Practice your communication skills! As an Operations Specialist, you’ll need to interact with clients and security teams regularly. We suggest doing mock interviews or even chatting with friends to get comfortable articulating your thoughts clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that job!
We think you need these skills to ace Protective Operations Specialist
Some tips for your application 🫡
Know the Role Inside Out:Before you start writing your application, make sure you understand what a Protective Operations Specialist does. Familiarise yourself with Crisis24's services and how they relate to the role. This will help you tailor your application to show that you're the perfect fit for us!
Show Off Your Skills:Highlight your exceptional verbal and written communication skills in your application. We want to see how you can convey information clearly and effectively, especially since you'll be liaising with clients and security teams. Use specific examples from your past experiences to back this up!
Be Detail-Oriented:Since the role requires a keen eye for detail, make sure your application is free from typos and errors. Double-check everything before you hit send! This shows us that you take pride in your work and understand the importance of accuracy in operational tasks.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it gives you a chance to explore more about us and what we do at Crisis24!
How to prepare for a job interview at Crisis24 Group
✨Know Your Stuff
Make sure you understand Crisis24's services and products inside out. Familiarise yourself with Executive Close Protection, Secure Transportation, and other offerings. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since exceptional customer service skills are a must, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with clients or teams in the past. This will demonstrate your ability to handle the communication demands of the job.
✨Be Detail-Oriented
As an Operations Specialist, attention to detail is crucial. Bring examples of how you've successfully managed projects or tasks that required meticulous organisation. Highlight your experience with case management systems like Salesforce, as this will be a key part of your daily responsibilities.
✨Prepare for Problem-Solving Questions
Expect to face questions about how you would handle operational issues. Think of specific scenarios where you've had to problem-solve in a high-pressure environment. This will showcase your analytical thinking and ability to remain calm under pressure, which is essential for this role.
