At a Glance
- Tasks: Be the first point of contact for those seeking help to end homelessness.
- Company: Join Crisis, a national charity dedicated to ending homelessness.
- Benefits: Enjoy a competitive salary, generous leave, and employee support programmes.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience with vulnerable groups and strong customer service skills required.
The predicted salary is between 30000 - 40000 € per year.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. It is an exciting and important time to be joining us at Crisis. We work with thousands of people across England, Scotland, and Wales so they can leave homelessness behind for good. We have recently adapted the way our services work to maximise our impact in ending homelessness. We have increased our capacity to work with people one to one and strengthened our ability to support those people facing the most barriers to preventing or ending their homelessness. We offer people who are homeless or at risk of becoming homeless housing and benefits advice, 1-2-1 coaching, advocacy, courses and peer group sessions alongside practical services of showers and laundry for street homeless.
As Engagement and Assessment Worker, you will be the first point of contact for someone who comes to Crisis for help to end their homelessness. You will welcome people and listen carefully to their story whilst providing information, advice, and guidance. This role ensures that anyone who contacts the service will get an immediate response from the Engagement and Assessment team. The team will be making sure that anyone who would benefit from services, support and advice elsewhere will be signposted and referred. When we're best placed to help, people will be rapidly allocated a Crisis Lead Worker.
To be successful in this role you will have:
- Experience of working with homeless or other vulnerable groups and understanding of the importance of respecting confidentiality, showing empathy and sensitivity, and working in a boundary way.
- Experience of assessing presenting needs and working in a Psychologically Informed Environment, and in a way that ensures that members with all levels of need can access the service.
- Excellent customer service skills with a commitment to delivering the highest standard of customer care and high quality IAG.
- Good knowledge of homelessness, housing and welfare legislation and Safeguarding procedures.
- Strong interpersonal skills including effective written and verbal communication skills and ability to deal with challenging situations with a calm approach.
- Ability to manage a caseload, and successful relationships with external service providers and partners.
- Good working knowledge of Microsoft Office Applications (Word, Excel, Outlook, Teams).
We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply. We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%.
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Wellbeing Leave to be used flexibly and more! (Full list of benefits available on website).
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 14th June 2026 at 23:59. Interviews will take place on Wednesday 24th June 2026 at Crisis Skylight South Wales, 163 St Helens Road, Swansea SA1 4DQ. Interview process: Competency-based interview followed by a service user panel interview.
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Talent Acquisition team to discuss how we can help.
Engagement and Assessment Worker in Swansea employer: Crisis
Crisis is an exceptional employer dedicated to ending homelessness, offering a supportive and collaborative work culture that values diversity and inclusion. Employees benefit from competitive salaries, generous leave policies, and opportunities for professional development, all while making a meaningful impact in the lives of vulnerable individuals in Swansea. Joining Crisis means being part of a passionate team committed to creating lasting change in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement and Assessment Worker in Swansea
✨Tip Number 1
Get to know Crisis and its mission inside out! When you walk into that interview, show us you understand our values and how they align with your own. It’s all about making a connection and demonstrating your passion for ending homelessness.
✨Tip Number 2
Practice your listening skills! As an Engagement and Assessment Worker, you'll need to listen carefully to people's stories. Try role-playing with a friend or family member to get comfortable with asking open-ended questions and responding empathetically.
✨Tip Number 3
Showcase your customer service skills! Think of examples from your past where you’ve gone above and beyond to help someone. We want to see that you can handle challenging situations with a calm approach and provide high-quality information and guidance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team and making a difference in the lives of those experiencing homelessness.
We think you need these skills to ace Engagement and Assessment Worker in Swansea
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your experiences and insights that relate to the role.
Tailor Your Responses:Make sure to read the job description carefully and tailor your answers to highlight how your skills and experiences align with what we’re looking for. This shows us you’re genuinely interested in the role!
Show Empathy and Understanding:Since this role involves working with vulnerable groups, it’s important to demonstrate your understanding of their needs. Share examples of how you’ve shown empathy in past roles or situations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered fairly in our anonymised shortlisting process.
How to prepare for a job interview at Crisis
✨Know Your Stuff
Make sure you brush up on your knowledge of homelessness, housing, and welfare legislation. Understanding the context in which Crisis operates will show that you're genuinely interested in the role and the mission of the charity.
✨Empathy is Key
As an Engagement and Assessment Worker, you'll be dealing with vulnerable individuals. Prepare to demonstrate your empathy and sensitivity during the interview. Think of examples from your past experiences where you've shown understanding and support to those in need.
✨Practice Active Listening
During the interview, practice active listening. This means not just hearing but truly understanding what the interviewer is saying. Reflect back on their questions and show that you value their input, which is crucial for the role you'll be taking on.
✨Showcase Your Communication Skills
You'll need strong verbal and written communication skills in this role. Be ready to discuss how you've effectively communicated in challenging situations before. Use specific examples to illustrate your ability to remain calm and professional under pressure.
