At a Glance
- Tasks: Lead the launch of our new Supporter CRM and drive continuous improvement.
- Company: Join Crisis, a national charity dedicated to ending homelessness.
- Benefits: Competitive salary, flexible working, generous leave, and wellbeing support.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact in a pivotal role that shapes the future of our charity.
- Qualifications: Experience in technical Product Ownership and strong stakeholder management skills.
The predicted salary is between 40000 - 50000 € per year.
Background Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location: Based in London office with flexible homeworking in line with Crisis’ Hybrid Working Policy.
About the Role: This is a pivotal moment to join Crisis in a technical leadership role. We are approaching the go-live of our new Supporter CRM, built on Microsoft Dynamics 365, with launch scheduled for July 2026. As Supporter CRM Product Owner, you will play a central part in ensuring that go-live is a success – and then in establishing the continuous improvement model that will drive the platform forward. You will be bold in shaping the product vision, working closely with the CRM Journeys Lead and key stakeholders across the charity to bridge strategic goals with technology enablement. Working within our Data, Digital and Technology team and reporting to the Business Systems Manager, you will own the product backlog, lead agile delivery sprints, and act as the primary technical expert and advocate for the Supporter CRM. You will bridge the gap between technical development and the ambitions of our supporter-facing teams, translating user needs into clear, deliverable requirements. Your work will enable an exceptional supporter experience – central to Crisis’s ability to grow income and engagement in pursuit of our mission to end homelessness for good.
Qualifications:
- Substantial experience of technical Product Ownership, ideally with hands-on knowledge of Microsoft Dynamics 365
- Proven ability to translate business requirements into technical specifications within an agile framework, leading delivery teams through sprints and releases
- Exceptional stakeholder management and communication skills – equally comfortable working with technical developers and non-technical colleagues at all levels
- Experience of driving high levels of user adoption for a new system or service, including establishing training, governance and change control processes
- Demonstrable track record of working as part of a cross-disciplinary team while being able to work on your own initiative
- A commitment to Crisis’s purpose and values, and to equality, diversity and inclusion
You may also have experience in one or more of the following:
- Fundraising or Engagement CRM in the charity sector
- Dynamics 365 or other integrated Microsoft technologies
- Agile project management
- Change management and adoption
- Software development
Benefits:
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
- Enhanced maternity, paternity, shared parental, and adoption pay
- Flexible working around the core hours 10am-4pm
- Wellbeing Leave to be used flexibly
- And more – full list of benefits available on website
Diversity and Inclusion: We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Supporter CRM Product Owner employer: Crisis
Crisis is an exceptional employer, offering a unique opportunity to make a meaningful impact in the fight against homelessness. With a strong commitment to diversity and inclusion, flexible working arrangements, and a comprehensive benefits package, including generous leave and pension contributions, Crisis fosters a supportive work culture that prioritises employee wellbeing and growth. As a pivotal member of the Data, Digital and Technology team in London, you will play a crucial role in shaping the future of our Supporter CRM, driving innovation while contributing to a vital cause.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter CRM Product Owner
✨Tip Number 1
Network like a pro! Reach out to people in the charity sector, especially those who work with CRM systems. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Show your passion for the cause! When you get the chance to speak with potential employers, make sure to express your commitment to ending homelessness. It’s not just about the job; it’s about making a difference.
✨Tip Number 3
Prepare for the interview by understanding their current CRM challenges. Research Crisis and think about how your skills can help them improve their supporter experience. Tailor your answers to show you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Supporter CRM Product Owner
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with Microsoft Dynamics 365 and technical Product Ownership. We want to see how your skills align with our mission to end homelessness, so don’t hold back on showcasing relevant projects!
Showcase Your Stakeholder Skills:Since you'll be working closely with both technical developers and non-technical colleagues, it's crucial to demonstrate your exceptional communication skills. Share examples of how you've successfully managed stakeholders in the past – we love a good story!
Highlight Your Agile Experience:As a Supporter CRM Product Owner, you'll be leading agile delivery sprints. Make sure to mention any hands-on experience you have with agile methodologies and how you've driven user adoption for new systems. We’re all about continuous improvement here at Crisis!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this pivotal role. Plus, it’s super easy – just follow the prompts and let us know why you’re the perfect fit!
How to prepare for a job interview at Crisis
✨Know Your CRM Inside Out
Make sure you have a solid understanding of Microsoft Dynamics 365, as it’s crucial for the Supporter CRM Product Owner role. Familiarise yourself with its features and functionalities, and be ready to discuss how you can leverage them to enhance user experience and drive engagement.
✨Showcase Your Agile Expertise
Prepare to talk about your experience with agile methodologies. Be specific about how you've led delivery teams through sprints and releases in the past. Highlight any challenges you faced and how you overcame them, as this will demonstrate your problem-solving skills and adaptability.
✨Communicate Like a Pro
Since you'll be bridging the gap between technical and non-technical teams, practice explaining complex concepts in simple terms. Think of examples where you've successfully communicated with stakeholders at different levels, ensuring everyone is on the same page.
✨Align with Crisis's Values
Research Crisis’s mission and values thoroughly. Be prepared to discuss how your personal values align with theirs, especially regarding equality, diversity, and inclusion. Showing genuine passion for their cause will set you apart from other candidates.
