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- Tasks: Engage with supporters and enhance their experience through exceptional service.
- Company: Crisis is a national charity dedicated to ending homelessness in the UK.
- Benefits: Enjoy flexible working, 28 days leave, and interest-free loans for travel.
- Why this job: Join a passionate team making a real impact on homelessness in your community.
- Qualifications: Experience in customer service and strong problem-solving skills are essential.
- Other info: Diversity is valued; applications from all backgrounds are encouraged.
The predicted salary is between 25000 - 35000 £ per year.
Crisis Greater London, England, United Kingdom
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Join to apply for the Supporter Care Administrator role at Crisis
Crisis Greater London, England, United Kingdom
Join to apply for the Supporter Care Administrator role at Crisis
This range is provided by Crisis. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Title:Supporter Care Administrator x2
Salary: £30,522 per annum
Contract: Five-month fixed term contract, starting October 2025
Location: London
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
About the role
Supporter Care is about inspiring people and giving them the opportunity to do something amazing. This role will suit you as an enthusiastic, adaptable and proactive team player. You’ll use your exceptional interpersonal skills to deliver a memorable experience to Crisis supporters and members of the public, adding value to every interaction.
As a key member of the Fundraising Department, you will handle inbound contacts with potential and existing supporters over multiple channels, delivering an exceptional quality of service to queries related to our new products and services including retail. And you’ll help to improve the supporter experience by identifying and helping to resolve issues in the supporter journey, particularly those relating to our website. This is an exciting time to join our team and contribute to us establishing how we can add real value to our engagement with supporters. We will work together to make sure the supporters\’ voices are heard and at the heart of our fundraising and decision-making.
About you
To be successful in this role you will have:
- Experience working in telephone and email-based roles in supporter care or customer service
- Ability to organise your workload and maintain a high level of output and accuracy even during busy times
- Ability to handle complaints and objections with confidence
- A proactive and collaborative approach to work
- Strong critical thinking and problem-solving skills
- Flexibility and ability to adapt quickly to changing priorities
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Flexible working around the core hours 10am-4pm
- Wellbeing Leave to be used flexibly
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
Please click on the \’Apply for Job\’ button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Interview date and location: Tuesday 16 and Wednesday 17 September 2025 via Microsoft Teams
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email jobs@crisis.org.uk and our Talent Acquisition team will contact you to discuss how we can help.
For more information about our work please visit
https://www.crisis.org.uk/about-us/
To see our work in action please visit:
youtube.com/user/crisishomelessness
https://x.com/crisis_uk
www.facebook.com/crisis.homeless
Registered Charity Numbers: E&W1082947, SC040094
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
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Job function
Administrative, Customer Service, and Project Management
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Industries
Non-profit Organizations
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Supporter Care Administrator employer: Crisis
Contact Detail:
Crisis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Care Administrator
✨Tip Number 1
Familiarise yourself with Crisis and their mission to end homelessness. Understanding their values and goals will help you align your responses during the interview, showcasing your passion for their cause.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your interpersonal skills and ability to handle complaints effectively. This will show your potential to deliver exceptional supporter care.
✨Tip Number 3
Practice your problem-solving skills by thinking through common scenarios you might encounter in a supporter care role. Being able to articulate your thought process will impress the interviewers.
✨Tip Number 4
Network with current or former employees of Crisis if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Supporter Care Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Supporter Care Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience: In your application, emphasise any previous roles in customer service or supporter care. Provide specific examples of how you've handled complaints, organised workloads, and maintained high service standards.
Demonstrate Your Values: Crisis values diversity and collaboration. Make sure to reflect these values in your application by sharing experiences that demonstrate your ability to work well in a team and support diverse communities.
Answer Screening Questions Thoughtfully: Take your time to answer the screening questions in detail. Use this opportunity to showcase your critical thinking and problem-solving skills, as well as your adaptability to changing priorities.
How to prepare for a job interview at Crisis
✨Show Your Passion for the Cause
Crisis is all about ending homelessness, so make sure to express your enthusiasm for their mission during the interview. Share any personal experiences or motivations that drive you to support this cause, as it will resonate well with the interviewers.
✨Demonstrate Your Interpersonal Skills
As a Supporter Care Administrator, you'll be interacting with supporters regularly. Prepare examples of how you've successfully handled customer queries or complaints in the past, showcasing your exceptional interpersonal skills and ability to provide a memorable experience.
✨Be Ready to Discuss Problem-Solving
The role requires strong critical thinking and problem-solving abilities. Think of specific situations where you've identified issues and implemented solutions, especially in a customer service context. This will highlight your proactive approach and adaptability.
✨Familiarise Yourself with Their Services
Before the interview, take some time to research Crisis and their various products and services. Understanding what they offer will help you answer questions more effectively and demonstrate your commitment to improving the supporter experience.
