Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team, deliver excellent customer service, and support volunteers in a vibrant shop environment.
- Company: Crisis, a national charity dedicated to ending homelessness through community engagement.
- Benefits: Competitive salary, generous leave, interest-free loans, and a supportive work culture.
- Why this job: Make a real difference in your community while building valuable skills and career opportunities.
- Qualifications: Retail or customer service experience with a passion for charity work.
- Other info: Join a diverse team committed to impactful change and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Hours: Full time - 40 hours per week, five days over a flexible seven-day rota (schedules are agreed at least a month in advance).
Location: Finsbury Park: 19 Stroud Green Road, London N4 3FB or Islington: 211 Upper Street, Islington, London N1 1RL.
Crisis is the national charity for people experiencing homelessness. We have embarked on our new 10-year strategy for ending homelessness. Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis’ work in the community.
We are recruiting for 2 Shop Supervisors to be based at our Finsbury Park or Islington shop.
About the role
We have a fantastic opportunity for Shop Supervisors to make a difference and deliver positive social impact in the local community while also raising money to fund Crisis’ work ending homelessness. You will play a key role in delivering customer service and supporting volunteers, as well maintaining the look and feel of the shop and processing stock. You will work towards ambitious sales and training targets, maximising the impact on our mission to end homelessness. This is a unique retail opportunity where you will also be involved in delivering on the job training for Crisis members, supporting them to gain the skills and confidence needed in the workplace. You will work collaboratively with your team and will have opportunities to build your own skills and career progression.
About you
To be successful in this role you will have significant retail or customer service experience alongside a genuine interest in charity retail. You will be seeking a challenge that stands out from other retail roles and will be looking to build a career in this sector. You will be committed to Crisis’s values and mission to end homelessness.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%.
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Wellbeing Leave to be used flexibly.
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Thursday 5 February 2026 at 23:59.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email jobs@crisis.org.uk and our Talent Acquisition team will contact you to discuss how we can help.
For more information about our work please visit: Crisis About Us.
To see our work in action please visit: Crisis YouTube and Crisis X.
Shop Supervisor x2 employer: Crisis
Contact Detail:
Crisis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Supervisor x2
✨Tip Number 1
Get to know the company! Research Crisis and their mission to end homelessness. When you show genuine interest in what they do, it’ll shine through in your conversations and interviews.
✨Tip Number 2
Practice your pitch! Be ready to talk about your retail experience and how it aligns with the role of Shop Supervisor. Highlight any relevant skills that can help you support volunteers and deliver great customer service.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows you’re proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Don’t forget to answer those screening questions thoughtfully – they’re your chance to stand out!
We think you need these skills to ace Shop Supervisor x2
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you and how your experiences align with our mission to end homelessness.
Show Your Passion: Make sure to express your genuine interest in charity retail and how it connects to your values. We love candidates who are excited about making a positive impact in the community!
Tailor Your Responses: Take a moment to read through the job description and match your skills and experiences to what we’re looking for. This helps us see how you can contribute to our team and mission.
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Crisis
✨Know the Mission
Before your interview, take some time to really understand Crisis's mission to end homelessness. Familiarise yourself with their values and how they impact the community. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Experience
Be ready to discuss your retail or customer service experience in detail. Think of specific examples where you've excelled in a similar environment, especially those that highlight your ability to support volunteers and deliver excellent customer service. Tailor your stories to reflect the unique aspects of charity retail.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and how success is measured in the shop. This shows you're engaged and serious about making a positive impact within the organisation.
✨Emphasise Collaboration
Since the role involves working closely with a team and supporting volunteers, be sure to highlight your collaborative skills. Share examples of how you've worked effectively in a team setting and contributed to a positive workplace culture. This aligns perfectly with Crisis's values of being collaborative and impactful.
