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- Tasks: Lead a team to deliver exceptional customer service and support volunteers in a charity shop.
- Company: Crisis, a national charity dedicated to ending homelessness.
- Benefits: Competitive salary, generous leave, and interest-free loans for travel and housing.
- Why this job: Make a real difference in your community while building valuable skills and experience.
- Qualifications: Retail or customer service experience with a passion for charity work.
- Other info: Join a diverse team committed to social impact and personal growth.
The predicted salary is between 28800 - 42000 £ per year.
Join to apply for the Shop Supervisor role at Crisis. About Crisis: Crisis is the national charity for people experiencing homelessness. We have embarked on our new 10-year strategy for ending homelessness. Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis' work in the community.
Location: Shop from Crisis Ealing, 5 The Mall, London, W5 2PJ
About the role: We have a fantastic opportunity for a Shop Supervisor to make a difference and deliver positive social impact in the local community while also raising money to fund Crisis' work ending homelessness. As a Shop Supervisor, you will support the Shop Manager and Assistant Shop Manager to deliver an outstanding customer experience. You will play a key role in delivering customer service and supporting volunteers, as well maintaining the look and feel of the shop and processing stock. You will work towards ambitious sales and training targets, maximising the impact on our mission to end homelessness. This is a unique retail opportunity where you will also be involved in delivering on-the-job training for Crisis members, supporting them to gain the skills and confidence needed in the workplace. You will work collaboratively with your team and will have opportunities to build your own skills and career progression.
About you: To be successful in this role you will have significant retail or customer service experience alongside a genuine interest in charity retail. You will be seeking a challenge that stands out from other retail roles and will be looking to build a career in this sector. You will be committed to Crisis' values and mission to end homelessness.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community.
Benefits: A competitive salary. Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. Pension scheme with an employer contribution of 8.5%. 28 days' annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave. Enhanced maternity, paternity, shared parental, and adoption pay. Wellbeing Leave to be used flexibly. Full list of benefits available on website.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
Accessibility: We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email jobs@crisis.org.uk and our Talent Acquisition team will contact you to discuss how we can help.
Shop Supervisor employer: Crisis
Contact Detail:
Crisis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Supervisor
✨Tip Number 1
Get to know the company! Research Crisis and its mission to end homelessness. When you understand their values, you can tailor your conversations during interviews to show how you align with their goals.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and help you stand out when you apply through our website.
✨Tip Number 3
Prepare for the interview by practising common questions related to retail and customer service. Think of examples from your past experiences that highlight your skills and commitment to charity work.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the Shop Supervisor role at Crisis. Plus, it keeps you on their radar!
We think you need these skills to ace Shop Supervisor
Some tips for your application 🫡
Be Authentic: When filling out your application, let your true self shine through! We want to see your personality and passion for charity retail. Share your experiences and how they connect to our mission at Crisis.
Tailor Your Responses: Make sure to read the job description carefully and tailor your answers to highlight relevant skills and experiences. Show us how your background aligns with the role of Shop Supervisor and our values.
Show Your Commitment: We’re looking for candidates who are genuinely interested in making a difference. Use your application to express your commitment to ending homelessness and how you can contribute to our mission at Crisis.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Crisis
✨Know Your Mission
Before the interview, take some time to understand Crisis's mission to end homelessness. Familiarise yourself with their values—Bold, Impactful, Collaborative, and Equitable. This will help you align your answers with what they stand for and show that you're genuinely interested in making a difference.
✨Showcase Your Experience
Prepare specific examples from your retail or customer service experience that highlight your skills. Think about times when you delivered outstanding customer service or trained others. Be ready to discuss how these experiences can contribute to the role of Shop Supervisor.
✨Engage with the Team Spirit
Crisis values collaboration, so be prepared to talk about how you work well in a team. Share examples of how you've supported colleagues or volunteers in the past. This will demonstrate that you can foster a positive environment in the shop.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities for Crisis members or how the shop measures success. This shows your enthusiasm for the role and your commitment to contributing positively to the community.
