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- Tasks: Lead a team to create an amazing shopping experience while supporting a great cause.
- Company: Join Crisis, the charity dedicated to ending homelessness in the UK.
- Benefits: Enjoy a competitive salary, flexible hours, and generous leave options.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Retail or customer service experience and a passion for charity work.
- Other info: Be part of a diverse team committed to social impact and personal growth.
The predicted salary is between 29030 - 34836 £ per year.
OverviewJoin to apply for the Shop Supervisor role at Crisis
This range is provided by Crisis. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay rangeSalary: £29,030 per annum
Contract : Permanent
Hours : 40 hours per week
Location : Streatham
Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis\’s work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work.
About the roleWe have a fantastic opportunity for a Shop Supervisor to make a difference and deliver positive social impact in the local community while also raising money to fund Crisis\’ work ending homelessness.
As a Shop Supervisor, you will support the Shop Manager and Assistant Shop Manager to deliver an outstanding customer experience. You will play a key role in delivering customer service and supporting volunteers, as well maintaining the look and feel of the shop and processing stock. You will work towards ambitious sales and training targets, maximising the impact on our mission to end homelessness.
This is a unique retail opportunity where you will also be involved in delivering on the job training for Crisis members, supporting them to gain the skills and confidence needed in the workplace. You will work collaboratively with your team and will have opportunities to build your own skills and career progression.
About youTo be successful in this role you will have significant retail or customer service experience alongside a genuine interest in charity retail. You will be seeking a challenge that stands out from other retail roles and will be looking to build a career in this sector. You will be committed to Crisis\’s values and mission to end homelessness.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Our values, Bold, Impactful, Collaborative and Equitable , are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We\’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
BenefitsAs a member of the team, you will have access to a wide range of employee benefits including:
A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.
Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
Pension scheme with an employer contribution of 8.5%
28 days\’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
Enhanced maternity, paternity, shared parental, and adoption pay.
Flexible working around the core hours 10am-4pm
Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
Please click on the Apply for Job button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs; instead we ask you to complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 24 August 2025 at 23:59
Interviews will be held on Tuesday 2nd of September.
Can I use Artificial Intelligence (AI) technology for my application?
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email jobs@crisis.org.uk and our Talent Acquisition team will contact you to discuss how we can help.
For more information about our work please visit
https://www.crisis.org.uk/about-us/
To see our work in action please visit:
youtube.com/user/crisishomelessness
https://x.com/crisis_uk
www.facebook.com/crisis.homeless
Registered Charity Numbers: E&W1082947, SC040094
Ethnicity and equityWe believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service and Sales
Industries
Non-profit Organizations
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Shop Supervisor employer: Crisis
Contact Detail:
Crisis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Supervisor
✨Tip Number 1
Get to know the company! Research Crisis and its mission to end homelessness. When you show genuine interest in their work during interviews, it’ll set you apart from other candidates.
✨Tip Number 2
Practice your customer service skills! As a Shop Supervisor, you'll be all about delivering an outstanding experience. Think of examples from your past roles where you went above and beyond for customers.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Crisis.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and making a difference.
We think you need these skills to ace Shop Supervisor
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to hear about your unique experiences and perspectives, so don’t hold back. Authenticity is key!
Show Your Passion: Make sure to express your genuine interest in charity retail and our mission to end homelessness. Share any relevant experiences that highlight your commitment to making a positive impact in the community.
Answer the Screening Questions Thoughtfully: Take your time with the screening questions. Use specific examples from your past experiences to demonstrate how you meet the criteria. This is your chance to stand out, so make it count!
Apply Through Our Website: We encourage you to apply directly through our website for a smooth application process. It’s straightforward and ensures your application gets to us without any hiccups!
How to prepare for a job interview at Crisis
✨Know the Mission
Before your interview, take some time to really understand Crisis's mission to end homelessness. Familiarise yourself with their values and how they impact the community. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Experience
Be ready to discuss your retail or customer service experience in detail. Think of specific examples where you've delivered outstanding customer service or trained others. Relate these experiences back to how they can benefit Crisis and its mission.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the shop's operations, team dynamics, and how you can contribute to achieving sales and training targets. This shows you're proactive and genuinely interested in the role.
✨Emphasise Collaboration
As a Shop Supervisor, you'll be working closely with volunteers and your team. Highlight your collaborative skills and any past experiences where teamwork led to success. This aligns perfectly with Crisis's value of being collaborative.
