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- Tasks: Support the Skylight team and provide a welcoming environment for clients and volunteers.
- Company: Crisis, a national charity dedicated to ending homelessness.
- Benefits: Competitive salary, meaningful work, and a chance to make a real difference.
- Other info: Join a supportive team and contribute to impactful projects in your community.
- Why this job: Be the first point of contact and help change lives for those in need.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30808 - 30808 £ per year.
About Crisis
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it. Crisis Skylight Merseyside offers direct services to people who are homeless or at risk of homelessness. Alongside our frontline service offer, we develop and lead strategy and partnership projects to deliver positive change for homeless people in Merseyside.
Location: Crisis Skylight Merseyside, 96 Kent Street, L1 5BD
Hours: 35 per week between the hours of 8.30am – 5pm
Contract: We are currently recruiting for two permanent vacancies
Salary: £30,808 per annum
About The Role
As a Reception/Administrator for the Skylight, you will play a key role in supporting the Skylight team to support individuals that are homeless or at risk of homelessness. You will ensure that the Skylight runs effectively and efficiently. You will deliver the right processes and support for your colleagues to have an effective and impactful role in supporting Crisis members to prevent and end their homelessness. You will be the first point of contact for anyone contacting the Skylight Centre and will provide a positive welcome to Crisis, being an ambassador for our services. The key to success will be your ability to collaborate constructively and effectively as part of the Crisis team.
Responsibilities
- Cover all reception responsibilities providing a safe and welcoming area for Skylight staff, clients and volunteers, providing effective Information and Guidance (IAG) to the vulnerable client group.
- Be responsible for the official opening/closing of the office.
Reception Administrator employer: Crisis
Contact Detail:
Crisis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Administrator
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Crisis or similar organisations. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for the interview by researching Crisis and its mission. Show us that you’re passionate about ending homelessness and how your skills as a Reception Administrator can make a difference.
✨Tip Number 3
Practice your communication skills! As the first point of contact, being warm and welcoming is key. Role-play with a friend to nail that positive vibe we’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Crisis team.
We think you need these skills to ace Reception Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that are relevant to the Reception Administrator role. Highlight any previous experience in administration or customer service, especially in a charity or support setting.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about ending homelessness and how your background makes you a great fit for the Crisis team. Keep it personal and engaging!
Showcase Your Communication Skills: As the first point of contact, strong communication is key. In your application, demonstrate your ability to communicate effectively and empathetically, especially when dealing with vulnerable individuals.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Crisis
✨Know Your Stuff
Make sure you understand Crisis's mission and values. Familiarise yourself with their work in tackling homelessness, especially in Merseyside. This will show your genuine interest in the role and help you connect your skills to their needs.
✨Showcase Your People Skills
As a Reception Administrator, you'll be the first point of contact for clients. Prepare examples of how you've effectively communicated and supported individuals in previous roles. Highlight your ability to create a welcoming environment and handle sensitive situations with empathy.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and how you would handle specific situations at the reception. Think about scenarios where you had to manage multiple tasks or deal with challenging clients, and be ready to discuss your approach.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team dynamics and the challenges they face. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you. It’s a two-way street, after all!