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- Tasks: Support the delivery of vital services for people facing homelessness during Christmas.
- Company: Crisis is a national charity dedicated to ending homelessness in the UK.
- Benefits: Enjoy competitive salary, 28 days leave, and interest-free loans for travel and housing.
- Why this job: Make a real impact while kickstarting your career in the charity sector.
- Qualifications: Experience in admin support, excellent communication skills, and a proactive mindset are essential.
- Other info: Diversity is valued; applications from all backgrounds are encouraged.
The predicted salary is between 30000 - 42000 £ per year.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. We are now recruiting the team that will deliver Crisis at Christmas 2025. This unique project mobilises a huge volunteering effort to provide warmth, companionship and vital services in temporary centres across London to people facing homelessness.
We are hiring for three vacancies:
- Contract: Fixed Term Contact starting 16 September 2025 until January/February 2026 (as required)
- Hours: 35 hours per week (some rota’d working to cover weekends and bank holidays over Christmas period)
- Location: Canning Town Warehouse, Unit 4 SEGRO Park, London E16 4ES - three days per week onsite. Additional days and locations across London will be required during the Christmas period when our sites are operational.
About the role:
We are looking for three new Project Assistants to support the delivery of a range of services our guests need to have a safe and happy Christmas. From healthcare and catering to advice and wellbeing services such as arts and crafts and salon, our services can make a real difference. You will support with the recruitment and management of Crisis at Christmas volunteers and external partners to help deliver services, ensuring teams have all the information and equipment they need. This is a varied role including processing volunteer applications, creating comms materials, managing and communicating schedules, organising training, organising and setting up kit, ensuring our teams of specialists have the equipment and materials they need as well as getting stuck in and helping out directly once our centres open. This is a great role to kickstart your career in the charity sector, as well as in project management or events roles.
About you:
To be successful in this role you will have:
- Experience of providing administrative support and general office duties in a busy events or project-based environment
- Excellent spoken and written skills to communicate effectively and confidently with a wide range of audiences
- Ability to prioritise tasks and work to tight deadlines in ambiguous or challenging situations
- Good attention to detail to ensure accuracy in tasks
- Experience of customer service and ability to deal with high volumes of enquiries via phone and email in a professional and friendly manner
- Proficient IT skills and the ability to use data in order to work effectively and collaboratively
- A positive and proactive mindset, coupled with a strong willingness to contribute to and support the success of the project
You may have experience running events or working on busy projects or have experience in a busy customer service or administration environment. You should have an interest in the charity or homelessness sector and a commitment to Crisis’ purpose and values.
We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply. We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Wellbeing Leave to be used flexibly
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Wednesday 16 July 2025 23:59
Interview process: Competency-based interview + written task.
Interview date and location: Interviews will be held on the 29th-31st July at our Canning Town office, however an online option may also be possible.
If you need us to make an adjustment or provide additional support as you apply for a role, please email (emailprotected) and our Talent Acquisition team will contact you to discuss how we can help.
Project Assistant - Services employer: Crisis
Contact Detail:
Crisis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Assistant - Services
✨Tip Number 1
Familiarise yourself with Crisis and their mission to end homelessness. Understanding their values and the specific services they provide will help you align your responses during the interview, showcasing your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Crisis or similar organisations. Engaging with them can provide valuable insights into the work culture and expectations, which can be beneficial when discussing your fit for the Project Assistant role.
✨Tip Number 3
Prepare examples from your past experiences that demonstrate your ability to manage multiple tasks and work under pressure. The role requires strong organisational skills, so having specific instances ready will help you stand out during the competency-based interview.
✨Tip Number 4
Showcase your customer service experience by preparing to discuss how you've handled high volumes of enquiries in a professional manner. This is crucial for the role, and demonstrating your ability to communicate effectively will make a positive impression.
We think you need these skills to ace Project Assistant - Services
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Project Assistant position. Tailor your application to highlight how your skills and experiences align with the specific needs of Crisis.
Craft Your Responses: When answering the screening questions, provide clear and concise examples from your past experiences that demonstrate your administrative support skills, ability to work under pressure, and customer service experience. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
Show Your Passion: Express your interest in the charity sector and commitment to Crisis' mission in your application. Share any relevant experiences or motivations that connect you to the cause of ending homelessness, as this will resonate with the hiring team.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Crisis
✨Understand the Mission
Familiarise yourself with Crisis' mission to end homelessness. Be prepared to discuss how your values align with theirs and how you can contribute to their goals, especially during the Christmas period.
✨Showcase Relevant Experience
Highlight any previous experience in administrative support, project management, or customer service. Use specific examples to demonstrate your ability to handle high volumes of enquiries and manage multiple tasks effectively.
✨Prepare for Competency Questions
Expect competency-based questions that assess your problem-solving skills and ability to work under pressure. Prepare examples that showcase your attention to detail and proactive mindset in challenging situations.
✨Engage with the Role's Requirements
Review the job description thoroughly and be ready to discuss how you meet the specific requirements. Emphasise your IT skills and your ability to use data collaboratively, as these are crucial for the role.
