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- Tasks: Welcome and support individuals experiencing homelessness, providing essential administrative assistance.
- Company: Crisis, a national charity dedicated to ending homelessness.
- Benefits: Competitive salary, generous leave, interest-free loans, and a supportive work environment.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience in reception or admin roles with strong customer service skills.
- Other info: Join a diverse team committed to impactful change and personal development.
The predicted salary is between 24000 - 36000 £ per year.
Location: Based in Skylight Oxford, Old Fire Station, 40 George Street, Oxford, OX1 2AQ
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
About the role: We have an exciting opportunity to join our Oxford Skylight as a Receptionist. You will be there to welcome people who are homeless seeking advice and start the process of helping them to end their homelessness. You will support the team to manage a busy working environment, welcoming and supporting a range of people including new Skylight members, current members, members of the public using the café or arts facilities, staff, Crisis volunteers and visitors. You will provide administrative support for this fast and responsive service to those newly presenting as homeless. You will also carry out administration and housekeeping functions relating to the customer service and facilities management of the Old Fire Station. This role is based onsite with no option for homeworking.
About you: To be successful in this role you will be highly organised with experience of working within a reception or administrative support role, as well as experience providing a high standard of customer service. We are looking for someone who understands the issues faced by homeless people and is excited to learn about the ways we can support them. You will be able to deal with challenging situations and individuals with a range of needs, to reach a positive resolution through a calm and confident approach. You will have excellent interpersonal skills with the ability to work successfully with disadvantaged or socially excluded groups and individuals. Effective communication skills, both verbal and written will be key, as well as working collaboratively within a team. As you will be the first point of contact for many people, you need to be friendly, enjoy helping and be willing to learn about Crisis and all the other activities taking place within the building.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Our values Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Wellbeing Leave to be used flexibly.
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 15th February 2026 23:59
Interview date and location: Week commencing 23rd February 2026, in person at our Oxford Skylight, Old Fire Station, 40 George Street, Oxford, OX1 2AQ
Accessibility: We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email jobs@crisis.org.uk and our Talent Acquisition team will contact you to discuss how we can help.
Receptionist in Oxford employer: Crisis
Contact Detail:
Crisis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Oxford
✨Tip Number 1
Get to know the organisation! Before your interview, spend some time learning about Crisis and its mission. This will not only help you answer questions better but also show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experiences align with the role of a Receptionist at Crisis.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. Remember, they’re looking for someone who can connect with people from all walks of life, so don’t be afraid to show your friendly side.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist in Oxford
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your experiences and what makes you passionate about helping those facing homelessness.
Tailor Your Responses: Make sure to read the job description carefully and tailor your answers to highlight how your skills and experiences align with what we’re looking for. This shows us that you understand the role and are genuinely interested in joining our team.
Show Your Understanding: Demonstrate your understanding of the challenges faced by homeless individuals. Share any relevant experiences or insights you have, as this will help us see your commitment to our mission of ending homelessness.
Apply Through Our Website: Remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered fairly. Plus, you’ll find all the info you need about the role and our organisation there.
How to prepare for a job interview at Crisis
✨Know the Mission
Before your interview, take some time to understand Crisis's mission and values. Familiarise yourself with their 10-year strategy to end homelessness. This will not only show your genuine interest in the role but also help you align your answers with their goals during the interview.
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for many individuals. Prepare specific examples from your past experiences where you've provided excellent customer service, especially in challenging situations. Highlight your ability to remain calm and supportive, as this is crucial for the role.
✨Demonstrate Empathy and Understanding
Crisis works with vulnerable populations, so it's important to convey your understanding of the issues faced by homeless individuals. Think about how you can express your empathy and willingness to learn about their needs during the interview. This will resonate well with the interviewers.
✨Prepare for Competency Questions
Since the interview will be competency-based, practice answering questions that assess your organisational skills, teamwork, and communication abilities. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively, ensuring you provide clear and concise examples.
