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For Companies At a Glance
- Tasks: Inspire and support our community by delivering exceptional care to our supporters.
- Company: Join Crisis, the national charity dedicated to ending homelessness.
- Benefits: Enjoy a competitive salary, flexible working, and generous leave options.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer service and strong problem-solving skills are essential.
- Other info: Be part of a diverse team committed to impactful change.
The predicted salary is between 24300 - 31800 £ per year.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
About the role
Supporter Care is about inspiring people and giving them the opportunity to do something amazing. This role will suit you as an enthusiastic, adaptable and proactive team player. You will use your exceptional interpersonal skills to deliver a memorable experience to Crisis supporters and members of the public, adding value to every interaction.
As a key member of the Fundraising Department, you will handle inbound contacts with potential and existing supporters over multiple channels, delivering an exceptional quality of service to queries related to our new products and services including retail. You will help to improve the supporter experience by identifying and helping to resolve issues in the supporter journey, particularly those relating to our website. This is an exciting time to join our team and contribute to us establishing how we can add real value to our engagement with supporters. We will work together to make sure the supporters' voices are heard and at the heart of our fundraising and decision-making.
About you
To be successful in this role you will have:
- Experience working in telephone and email-based roles in supporter care or customer service
- Ability to organise your workload and maintain a high level of output and accuracy even during busy times
- Ability to handle complaints and objections with confidence
- A proactive and collaborative approach to work
- Strong critical thinking and problem-solving skills
- Flexibility and ability to adapt quickly to changing priorities
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%
- 28 days' annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Flexible working around the core hours 10am-4pm
- Wellbeing Leave to be used flexibly
- And more!
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Interview date and location: Tuesday 16 and Wednesday 17 September 2025 via Microsoft Teams
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email jobs@crisis.org.uk and our Talent Acquisition team will contact you to discuss how we can help.
For more information about our work please visit Crisis About Us.
Supporter Care Administrator in London employer: Crisis
Contact Detail:
Crisis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Care Administrator in London
✨Tip Number 1
Get to know Crisis and its mission! Understanding the charity's goals will help you connect with the team during interviews. Show your passion for ending homelessness and how you can contribute to their vision.
✨Tip Number 2
Practice your communication skills! Since this role is all about supporter care, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles that demonstrate your problem-solving skills and ability to handle complaints. This will show you're proactive and adaptable, just what they’re looking for!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Crisis team. Don’t forget to highlight your unique experiences that align with their values!
We think you need these skills to ace Supporter Care Administrator in London
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your unique experiences and perspectives.
Tailor Your Responses: Make sure to read the job description carefully and tailor your answers to highlight how your skills and experiences align with what we’re looking for. This shows us that you’re genuinely interested in the role!
Show Your Passion: We love seeing candidates who are passionate about our mission to end homelessness. Share why this cause matters to you and how you can contribute to our goals as a Supporter Care Administrator.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Crisis
✨Know Your Stuff
Before the interview, make sure you understand Crisis's mission and values. Familiarise yourself with their work in ending homelessness and think about how your skills can contribute to this cause. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Interpersonal Skills
As a Supporter Care Administrator, you'll need to demonstrate exceptional interpersonal skills. Prepare examples from your past experiences where you've successfully handled customer queries or complaints. Highlight your ability to create memorable experiences for supporters.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your critical thinking and problem-solving abilities. Think of scenarios where you've had to adapt quickly or resolve issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Thoughtful Questions
At the end of the interview, have a few thoughtful questions ready. This could be about the team dynamics, how they measure success in supporter care, or what challenges they currently face. It shows you're engaged and interested in the role beyond just getting hired.
