At a Glance
- Tasks: Manage catering, healthcare, and guest welfare services for Crisis at Christmas.
- Company: Crisis, the national charity dedicated to ending homelessness.
- Benefits: Competitive salary, interest-free loans, generous leave, and enhanced family pay.
- Other info: Join a passionate team and help create a warm, welcoming environment for those in need.
- Why this job: Make a real difference in people's lives while gaining valuable project management experience.
- Qualifications: Experience in volunteer management and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Crisis is the national charity for people experiencing homelessness.
We have embarked on our 10-year strategy for ending homelessness.
We know it is not inevitable.
We know together we can end it.
We are now recruiting the team that will deliver Crisis at Christmas 2026/27.
This unique project mobilises a huge volunteering effort to provide warmth, companionship and vital services in temporary centres across London to people facing homelessness.
Contract
Fixed Term parental leave cover contract – starting in Aug/Sept 2026 and ending on 26 Feb 2027.
Hours
35 hours per week; some evening, weekend and bank holiday work required. TOIL can be accrued and taken as leave in line with Crisis’ TOIL policy.
Location
Canning Town Warehouse, E16 4ES – three days per week onsite.
Additional days and locations across London will be required during the Christmas period when our sites are operational.
About The Role
Manage catering, healthcare and guest welfare services for this year’s Crisis at Christmas.
These services offer a diverse opportunity to grow and expand your knowledge in different areas whilst using project management and volunteer management skills to ensure they are delivered in a safe and effective way for our guests.
The role requires an ability to recruit, train and manage your own teams of volunteers at the same time as maintaining professional partnership relationships to ensure we can put on a diverse programme of services for our guests.
About You
- To be successful in this role you will have…
- Experience recruiting or managing volunteers (essential) as well as experience managing or supporting staff (desirable).
- Experience managing relationships with partnership organisations.
- Experience working in the homelessness sector or similar social work settings either directly working with vulnerable adults or to provide services for them.
- Excellent spoken and written skills to communicate effectively and confidently with a wide range of audiences.
- Ability to prioritise tasks and work to tight deadlines in ambiguous or challenging situations.
- Experience of customer service and ability to deal with high volumes of enquiries via phone and email in a professional and friendly manner.
- Be able to work over the Christmas period.
Benefits
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%.
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Wellbeing Leave to be used flexibly.
- And more! (Full list of benefits available on website)
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