At a Glance
- Tasks: Run a vibrant shop, drive sales, and lead a team to make a difference.
- Company: Crisis, the national charity dedicated to ending homelessness.
- Benefits: Competitive salary, generous leave, and support for your career development.
- Other info: Join us at our open evening to learn more about this exciting opportunity!
- Why this job: Make a real impact in your community while developing your retail skills.
- Qualifications: Experience in retail management and a passion for helping others.
The predicted salary is between 18900 - 23100 £ per year.
Crisis is the national charity for people experiencing homelessness. We embarked on our 10-year strategy for ending homelessness.
Location: Shop from Crisis, 19 Stroud Green Rd, Finsbury Park, N4 3FB
Hours: 40 hours per week, five days over a seven-day rota
This is a role for a retailer who wants their commercial instincts and creativity to count for something. You will run your shop as if it were your own business: setting the standard on the shop floor, making smart, quick decisions on pricing, stock and merchandising, and spotting the opportunities others miss. That might be a window that stops people in their tracks, a local partnership that brings in quality donations, or an event that draws in a whole new crowd.
You will lead a team of paid staff and volunteers, creating a shop that is vibrant and fun to shop, work and volunteer in. You will have genuine autonomy, ambitious sales, donations and volunteering targets, and the backing to go after them. This includes overseeing the day-to-day management of the instore cafe.
Your shop will also be one of the most visible parts of Crisis in your community. Every conversation with a customer, donor or volunteer is a chance to challenge assumptions about homelessness and to bring more people into the movement to end it.
- Drive sales and profitability in the shop and cafe, using your trading data to decide what to change and when.
- Build a strong flow of quality donations and volunteers through local networks, partnerships and events.
- Lead, coach and develop staff and volunteers, including people gaining work experience as part of their journey out of homelessness.
- Keep your shop visually inspiring, with windows and displays that bring the Crisis Shops brand to life.
- Run a safe, compliant and well-organised shop, from stock processing to cash handling.
You will be part of a close-knit network of shop managers who share ideas and what is working, supported by your Area Manager, with real investment in your training and development.
You are an experienced charity retail manager with a track record of growing sales and leading teams that perform. You understand the numbers behind a shop and you know how to move them. You are creative: you can see the potential in a rail of stock, an empty window or a quiet Tuesday afternoon, and you have the ideas and energy to make something of it.
You may be running a shop for another well-known charity or a high street retailer, or you may come from independent or vintage retail. Many of our managers joined us because they wanted more scope to shape their own shop and to see the difference their results make. What matters most is that you are commercially sharp, people-focused, and motivated by the idea of your success directly helping to end homelessness.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
A competitive salary. Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion.
Part Time Store Keeper in London employer: Crisis
Crisis is an exceptional employer that not only offers a meaningful role in tackling homelessness but also fosters a supportive and inclusive work culture in the heart of London. Employees benefit from comprehensive training, opportunities for personal and professional growth, and the chance to make a real difference in people's lives while working alongside passionate colleagues and dedicated volunteers.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Store Keeper in London
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Crisis, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Part Time Store Keeper in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Crisis that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Crisis will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Crisis and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Crisis
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Crisis, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Crisis!
