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For Companies At a Glance
- Tasks: Lead a team to create impactful fundraising and supporter engagement strategies.
- Company: Join Crisis, a charity dedicated to ending homelessness with a collaborative culture.
- Benefits: Enjoy competitive salary, flexible working, and generous leave options.
- Why this job: Make a real difference in people's lives while driving innovative campaigns.
- Qualifications: Experience in fundraising and a passion for creating inclusive communities.
- Other info: Diverse workplace committed to equity and personal development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About the role
Are you ready to make a bold difference to end homelessness? As the Head of Individual Giving and Supporter Engagement at Crisis, you’ll lead a collaborative team dedicated to growing and nurturing our community of supporters. This is your opportunity to deliver impactful acquisition, retention, and stewardship programmes, using insight‑led, audience‑focused, and data‑driven strategies. You’ll drive growth in both the number and value of our supporters – including one‑off and regular givers, mid‑value donors, and legacy pledgers – ensuring every supporter feels valued and connected to our equitable mission. This senior leadership role places you at the heart of our strategic development, empowering you to optimise income and champion creative approaches that inspire action. You’ll be instrumental in building lasting relationships, developing bold campaigns, and steering the future of supporter engagement at Crisis. If you’re passionate about using your expertise to create meaningful, equitable change and thrive in a collaborative, purpose‑driven environment, we want to hear from you.
Location
Based in our London office (we are open to a range of flexible working options, in line with Crisis’ Hybrid‑Working Policy).
About you
You’re a bold leader with considerable experience and insight into running large‑scale fundraising or supporter engagement teams, ready to take on new challenges and drive real change. You have a passion for creating impactful campaigns – your track record in acquisition, retention, legacy, and mid‑value giving programmes speaks for itself, and you know how to use direct and relationship marketing to inspire action. Collaboration is your superpower! You thrive in team settings, communicate brilliantly, and love building positive, inclusive cultures where everyone can shine. You’re committed to equitable practice, always up to date with the latest fundraising and marketing regulations, and you make sure fairness and compliance are at the heart of everything you do. You’re comfortable juggling multiple projects, managing agencies, printers and suppliers, and working across all kinds of media, from press and mailings to online and DRTV. Numbers don’t scare you! Your analytical skills and confidence with data, combined with your excellent written and verbal communication, help you craft bold and impactful supporter engagement strategies that really make a difference.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Employee benefits
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%.
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Flexible working around the core hours 10am‑4pm.
- Wellbeing Leave to be used flexibly.
- And more! (Full list of benefits available on website).
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date Wednesday 28 January 2026 23:55.
Interview process
Two stages informal stakeholder panel and formal interview and presentation task. Interview date and location Monday 16 February 2026 in person at our London offices.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email jobs@crisis.org.uk and our Talent Acquisition team will contact you to discuss how we can help.
Head of Individual Giving and Supporter Experience in London employer: Crisis
Contact Detail:
Crisis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Individual Giving and Supporter Experience in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the fundraising and supporter engagement space. Attend events, join relevant online groups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on opportunities!
✨Tip Number 2
Show your passion! When you get the chance to chat with potential employers, make sure to express your enthusiasm for ending homelessness and supporting communities. Share your ideas on impactful campaigns and how you can contribute to their mission.
✨Tip Number 3
Prepare for interviews by researching the organisation thoroughly. Understand their values, recent campaigns, and challenges they face. This will help you tailor your responses and demonstrate that you’re not just another candidate, but someone who truly gets their mission.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application is seen by the right people. Plus, it shows you’re serious about joining the team at Crisis and making a difference in the lives of those experiencing homelessness.
We think you need these skills to ace Head of Individual Giving and Supporter Experience in London
Some tips for your application 🫡
Be Authentic: When you're filling out your application, let your true self shine through! We want to know about your unique experiences and how they relate to the role. Don’t be afraid to share your passion for ending homelessness and how you can contribute to our mission.
Tailor Your Responses: Make sure to tailor your answers to the specific questions we ask. Highlight your relevant experience in fundraising and supporter engagement, and show us how your skills align with our values of being bold, impactful, collaborative, and equitable.
Showcase Your Achievements: Use concrete examples to demonstrate your past successes in similar roles. Whether it’s a campaign you led or a strategy you implemented, we want to see how you’ve made a difference in previous positions and how you can do the same at Crisis.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it helps us keep everything organised and fair during the selection process.
How to prepare for a job interview at Crisis
✨Know Your Impact
Before the interview, dive deep into Crisis' mission and values. Understand how your past experiences in fundraising and supporter engagement can directly contribute to their goal of ending homelessness. Be ready to share specific examples of impactful campaigns you've led.
✨Showcase Your Collaborative Spirit
Since collaboration is key for this role, prepare to discuss how you've successfully worked within teams. Think of instances where you’ve built positive cultures or resolved conflicts, and be ready to highlight your communication skills that foster inclusivity.
✨Data-Driven Decisions
Brush up on your analytical skills! Be prepared to discuss how you've used data to inform your strategies in previous roles. Bring examples of how you've measured success in acquisition and retention programmes, and how those insights shaped your approach.
✨Prepare for the Presentation Task
Since there's a presentation task involved, practice delivering a concise and engaging presentation on a relevant topic. Focus on clarity and impact, and consider how you can incorporate Crisis' values into your presentation to resonate with the panel.
