Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support individuals experiencing homelessness with assessments and guidance in a safe, non-judgemental environment.
- Company: Crisis, the national charity dedicated to ending homelessness.
- Benefits: Competitive salary, interest-free loans, generous leave, and a supportive work culture.
- Other info: Join a diverse team committed to social change and personal development.
- Why this job: Make a real difference in people's lives while developing your skills and career.
- Qualifications: Experience with vulnerable groups, strong communication skills, and knowledge of homelessness legislation.
The predicted salary is between 43454 - 43454 £ per year.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location: Crisis Skylight London. Homeworking can be considered for one day a week in line with Crisis’ Hybrid Working Policy.
Salary: £43,454 per annum
We offer people who are homeless or at risk of becoming homeless housing and benefits advice, 1-2-1 coaching, advocacy, courses and peer group sessions alongside practical services of showers and laundry for street homeless.
About The Role
As an Engagement and Assessment Worker, you will be part of Crisis Skylight London’s Engagement and Assessment Team, providing a high quality, non-judgemental and safe service to individuals who approach our Skylight Centre. Engagement and Assessment Workers are the first point of contact for a range of enquiries from people who are experiencing homelessness for the first time, individuals with complex and multiple needs, visitors, volunteers, and supporters. You will be providing information about Crisis’ services, delivering a high-quality triage and assessment service, and offering Information, Advice and Guidance (IAG) on local homelessness and other related services. You will also manage a small caseload. Crisis uses a case management approach, and the successful candidate will attend case management meetings, reflective practice, and team meetings. You will also work collaboratively with external partners and Crisis Skylight London’s Coaching and Learning Teams.
About You
To be successful in this role you will have:
- Experience of working with homeless or other vulnerable groups and understanding of the importance of respecting confidentiality, showing empathy and sensitivity, and working in a boundary way.
- Experience of assessing presenting needs and working in a Psychologically Informed Environment, and in a way that ensures that members with all levels of need can access the service.
- Excellent customer service skills with a commitment to delivering the highest standard of customer care and high quality IAG.
- Good knowledge of homelessness, housing and welfare legislation and Safeguarding procedures.
- Strong interpersonal skills including effective written and verbal communication skills and ability to deal with challenging situations with a calm approach.
- Ability to manage a caseload, and successful relationships with external service providers and partners.
- Good working knowledge of Microsoft Office Applications (Word, Excel, Outlook, Teams).
Benefits
- A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%.
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Wellbeing Leave to be used flexibly and more! (Full list of benefits available on website).
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
Application and Selection
Closing date and interview details are provided in the full Job Pack. We encourage you to apply if you have relevant examples to answer the screening questions.
Accessibility: If you need us to make an adjustment or provide additional support as you apply for a role, please email and our Talent Acquisition team will contact you to discuss how we can help.
For more information about our work, visit the Crisis website: crisis.org.uk/about-us/
Registered Charity Numbers: E&W1082947, SC040094
Engagement and Assessment Worker in London employer: Crisis
Contact Detail:
Crisis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement and Assessment Worker in London
✨Tip Number 1
Get to know the organisation! Before your interview, dive into Crisis' mission and values. Understanding their approach to ending homelessness will help you connect your experiences to their goals.
✨Tip Number 2
Practice your communication skills! As an Engagement and Assessment Worker, you'll need to convey information clearly and empathetically. Role-play with a friend or family member to get comfortable discussing sensitive topics.
✨Tip Number 3
Showcase your experience! Be ready to share specific examples of how you've worked with vulnerable groups. Highlight your customer service skills and any relevant knowledge of homelessness legislation during your chat.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Crisis team and making a difference in people's lives.
We think you need these skills to ace Engagement and Assessment Worker in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping those experiencing homelessness shine through. We want to see your commitment to making a difference and how your values align with ours at Crisis.
Tailor Your Examples: Make sure to tailor your examples to the specific skills and experiences mentioned in the job description. Highlight your experience with vulnerable groups and your understanding of confidentiality and empathy – these are key for us!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps convey your message better – we’re all about clarity!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the application process there.
How to prepare for a job interview at Crisis
✨Know Your Stuff
Make sure you brush up on your knowledge of homelessness, housing legislation, and the services Crisis offers. Being able to discuss these topics confidently will show that you're genuinely interested in the role and understand the challenges faced by those experiencing homelessness.
✨Show Empathy and Sensitivity
As an Engagement and Assessment Worker, you'll be dealing with vulnerable individuals. Prepare examples from your past experiences where you've demonstrated empathy and sensitivity. This will help you convey your understanding of the importance of a non-judgemental approach.
✨Practice Your Communication Skills
Strong interpersonal skills are key for this role. Before the interview, practice articulating your thoughts clearly and calmly, especially when discussing challenging situations. You might even want to role-play with a friend to get comfortable with potential questions.
✨Highlight Your Teamwork Experience
Collaboration is crucial in this position. Be ready to share specific examples of how you've worked effectively with others, whether in a team setting or with external partners. This will demonstrate your ability to manage relationships and contribute positively to the team dynamic.