At a Glance
- Tasks: Share powerful stories of people experiencing homelessness and create impactful content.
- Company: Crisis, a leading charity dedicated to ending homelessness in the UK.
- Benefits: Competitive salary, generous leave, travel loans, and professional development opportunities.
- Other info: Join a diverse team committed to social change and personal growth.
- Why this job: Make a real difference by amplifying voices and supporting those in need.
- Qualifications: Creative storyteller with strong writing skills and experience in building relationships.
The predicted salary is between 28350 - 34650 £ per year.
Crisis is the national charity for people experiencing homelessness. We have embarked on a 10-year strategy for ending homelessness. We know that homelessness is not inevitable. We know together we can end it.
Location: Based in London, with homeworking available in line with Crisis Hybrid Working Policy, with travel across London to hotels until the middle of January 2027 and Crisis Skylights.
About the role
This role will work with people experiencing homelessness to share their stories, ensuring their voices are front and centre in our communications. You will work closely with Crisis at Christmas guests and Crisis members with lived experience of homelessness to share their stories. As part of the Stories team, you will visit Crisis at Christmas services, build relationships with guests and Crisis Christmas Case Managers after Christmas services close. You will provide people with lived experience of homelessness with the information they need to make an informed decision about sharing their stories and support them through the process. You will work with them to create packages of creative story content that may include photos, video, or written content. You will support the Stories team in Christmas planning for 2027 and delivering the storytelling during Crisis at Christmas. You will lead on editing, reviewing, and signing off written stories with Christmas guests in a safe and ethical way.
About you
To be successful in this role, you will be a creative storyteller who is able to collaborate and build relationships with a wide variety of people. You’ll be a great writer and editor who loves to tell interesting stories. You will have experience interviewing people, creating a trauma informed space and you’ll enjoy building relationships and rapport with others. You may have experience in photography too. You will be passionate about supporting people to get their voice heard and about ending homelessness. Your knowledge of safeguarding and GDPR and your attention to detail will ensure processes are followed to share stories safely and ethically. You’ll be able to manage your work independently and work as part of a team, and you might have some project management experience. You may have experience in journalism, stories roles, PR and media, marketing, campaigning, oral history, co-production, photography, videography, and/or content production.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note our salaries are fixed to counter inequity, and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Wellbeing Leave to be used flexibly.
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
Closing date: Sunday 15 November 2026 at 23:55
Interview process: Competency based interview
Interview date and location: Tuesday 24 November via Microsoft Teams
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email and our Talent Acquisition team will contact you to discuss how we can help.
For more information about our work please visit.
To see our work in action please visit: youtube.com/user/crisishomelessness
Christmas Stories Officer in London employer: Crisis
Crisis is an exceptional employer that not only offers a meaningful role in tackling homelessness but also fosters a supportive and inclusive work culture in the heart of London. Employees benefit from comprehensive training, opportunities for personal and professional growth, and the chance to make a real difference in people's lives while working alongside passionate colleagues and dedicated volunteers.
StudySmarter Expert Advice🤫
We think this is how you could land Christmas Stories Officer in London
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Crisis.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Crisis.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Crisis.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Crisis. Apply directly through us to stand out!
We think you need these skills to ace Christmas Stories Officer in London
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Crisis. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Christmas Stories Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Crisis
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Crisis. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
