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- Tasks: Lead a team to support individuals facing homelessness and create pathways to stability.
- Company: Crisis, a charity dedicated to ending homelessness for good.
- Benefits: Competitive salary, generous leave, pension contributions, and well-being support.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in homelessness support, customer service, and team management required.
The predicted salary is between 41774 - 41774 £ per year.
Your team will be the first point of contact for individuals seeking help from Crisis to prevent or end their homelessness. You will be responsible for the following:
- Welcoming them to the service on site and at partner agencies (if applicable), listening carefully and non‑judgementally to their story.
- Completing thorough Crisis and Mainstay assessments using a trauma‑informed approach.
- Agreeing realistic options and support needed to assist them to prevent homelessness or to create a pathway out of homelessness, helping them formulate a holistic plan and take the initial steps where necessary.
- Effectively managing a caseload of members who require short‑term intervention to end their homelessness in a timely manner.
- Supervision and line management of your team/volunteers, including rota management to ensure effective service delivery.
- Ensuring the initial contact space and service everyone contacting the Skylight will experience follows a psychologically informed approach.
- Having a small caseload, as required.
- Effectively integrating with the Crisis Client Services team on a day‑to‑day basis to build collaborative, consistent and psychologically informed relationships with members, colleagues, volunteers and partners.
About you
- Excellent knowledge of relevant homelessness, housing and welfare legislation.
- Experience working with individuals affected by homelessness or with complex and multiple support needs.
- Experience delivering excellent customer service with a commitment to the highest standard of customer care.
- Ability to work cooperatively as part of a team in a busy, potentially pressured environment, dealing with challenging situations and behaviours with a calm and confident approach to reach a positive resolution.
- Proven line management experience, including managing employee performance, conducting supervisions, effective delegation and supporting professional development.
- Effective written and verbal communication skills to communicate with a range of stakeholders.
Benefits
- A competitive salary (fixed, no negotiate at offer stage).
- Interest‑free loans for travel season ticket, cycle‑to‑work and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%.
- 28 days annual leave (pro‑rata), increasing to 31 days with service, plus option to purchase up to 10 additional days.
- Enhanced maternity, paternity, shared parental and adoption pay.
- Well‑being leave to be used flexibly.
- And more! (Full list of benefits available on website).
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We particularly welcome applications from people who have lived experience of homelessness and from all marginalised groups, communities and backgrounds.
Interview date and location: Thursday 8th January 2026 at Crisis Skylight Merseyside, 96 Kent Street, L1 5BD.
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.
Accessibility
If you need us to make an adjustment or provide additional support as you apply for a role, please email and our Talent Acquisition team will contact you to discuss how we can help.
Engagement and Assessment Team Leader in Liverpool employer: Crisis
Contact Detail:
Crisis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement and Assessment Team Leader in Liverpool
✨Tip Number 1
Get to know the organisation! Research Crisis and understand their mission to end homelessness. This will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with individuals facing tough situations, being able to communicate clearly and empathetically is key. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Prepare examples from your past experiences that showcase your ability to manage a team and handle challenging situations. Think of specific instances where you made a positive impact on someone's life.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join our team at Crisis.
We think you need these skills to ace Engagement and Assessment Team Leader in Liverpool
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your experiences and how they relate to the role.
Tailor Your Application: Make sure to customise your application for the Engagement and Assessment Team Leader position. Highlight your relevant experience with homelessness and customer service, and show us how you can make a difference in our team.
Showcase Your Skills: We’re looking for effective communication skills and line management experience. Use specific examples from your past roles to demonstrate how you've successfully managed teams and communicated with various stakeholders.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Crisis
✨Know Your Stuff
Make sure you brush up on your knowledge of homelessness, housing, and welfare legislation. Understanding the challenges faced by individuals in crisis will help you demonstrate your expertise and show that you're genuinely passionate about making a difference.
✨Showcase Your Experience
Prepare to discuss your previous experience working with vulnerable individuals. Think of specific examples where you've successfully managed challenging situations or provided excellent customer service. This will help you illustrate your ability to handle the responsibilities of the role.
✨Practice Active Listening
Since you'll be welcoming individuals seeking help, practice your active listening skills. During the interview, show that you can listen non-judgementally and respond thoughtfully. This will highlight your trauma-informed approach and your commitment to understanding others' needs.
✨Teamwork is Key
Be ready to talk about your experience in team settings, especially in high-pressure environments. Share examples of how you've collaborated with colleagues or managed a team effectively. This will demonstrate your ability to work cooperatively and lead a team towards positive outcomes.