At a Glance
- Tasks: Lead a dynamic team to drive change and improve services for those experiencing homelessness.
- Company: Crisis, a charity dedicated to ending homelessness with a bold mission.
- Benefits: Competitive salary, generous leave, and interest-free loans for travel and housing.
- Other info: Join a supportive community committed to equality and inclusion.
- Why this job: Make a real impact in a pivotal leadership role during a transformative period.
- Qualifications: Significant senior leadership experience and a passion for social change.
The predicted salary is between 74572 - 74572 £ per year.
Location Based in either Crisis Skylight Edinburgh (EH8 8BQ), Newcastle (NE1 2AF) or Merseyside (L1 5BD) at least three days per week. Expect regular travel across all sites and travel to our London head office approximately once every six weeks.
Contract: 12‑month fixed term contract or secondment opportunity, including external secondments.
Salary: £74,572 per annum
About The Role
This is an exciting opportunity to step into a pivotal senior leadership role at a critical moment for Crisis. We are looking for a Director of Operations on a 12‑month fixed term contract or secondment, someone who thrives in periods of transformation and can lead a geographically dispersed senior team. If you are energised by complexity, motivated by mission, and ready to make a real difference during a period of change, we want to hear from you.
With a bold new strategic direction placing Client Services at the heart of ending homelessness, Crisis is implementing a place‑based approach to system change, becoming a housing provider, and scaling the impact of our nine Skylights and Christmas offer. This role sits at the centre of that change. You will provide strong, values‑led leadership across our Skylights in Edinburgh, Newcastle and Merseyside, senior support to the Lead Clinical Psychologist as well as the entirety of Client Services across Great Britain. You will be bold in driving continuous improvement, collaborative in your approach to partnerships, impactful in your use of data and insight, and equitable in your leadership.
About You
- Significant senior leadership experience in a relevant sector, such as homelessness, adult social care, health, education, or employment, with a strong track record of inspiring and empowering people and teams through change.
- Excellent networking, partnership‑building and influencing skills, adaptable to a range of audiences from frontline staff to senior politicians and funders.
- A proven track record in operational leadership: implementing quality standards, compliance assurance, governance, and driving continuous service improvement.
- Strong analytical skills and confidence using data to generate insight that improves service effectiveness, alongside experience managing significant and complex budgets.
- A commitment to equality, diversity and inclusion, and an understanding of psychologically informed, trauma‑informed approaches when working with people who have experienced complex adversity.
- A genuine commitment to Crisis’ purpose and values, and a passion for ending homelessness. We particularly welcome applications from people with lived experience of homelessness.
Benefits
- Competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest‑free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%.
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Wellbeing leave to be used flexibly.
- And more! (Full list of benefits available on website).
Working at Crisis
Our values – Bold, Impactful, Collaborative and Equitable – are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members, volunteers and supporters are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
Director of Operations (Edinburgh, Newcastle, Merseyside) in Liverpool employer: Crisis
Crisis is an exceptional employer, offering a competitive salary and a supportive work culture that prioritises employee wellbeing and professional growth. With a commitment to ending homelessness, staff are empowered to make a meaningful impact through collaborative leadership and innovative service delivery across our Skylights in Edinburgh, Newcastle, and Merseyside. The organisation fosters a diverse and inclusive environment, providing generous benefits such as enhanced leave options and interest-free loans, making it an ideal place for those passionate about social change.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Operations (Edinburgh, Newcastle, Merseyside) in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to Crisis or similar organisations. Attend events, join relevant groups on social media, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for the interview by researching Crisis and its mission. Understand their values and how they align with your own experiences. Be ready to discuss how you can lead teams through change and improve services based on data insights. Show them you’re not just a fit for the role, but a fit for their culture!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers. Focus on articulating your leadership style and how you’ve driven continuous improvement in past roles. The more comfortable you are talking about your experiences, the more confident you’ll feel during the real deal.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Director of Operations (Edinburgh, Newcastle, Merseyside) in Liverpool
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for ending homelessness shine through. We want to see how motivated you are by our mission and how your values align with ours.
Tailor Your Experience:Make sure to highlight your relevant senior leadership experience in your application. We’re looking for someone who can inspire and empower teams, so share specific examples of how you've done this in the past.
Be Data-Driven:Since we value strong analytical skills, don’t forget to mention your experience with data. Show us how you've used insights to improve service effectiveness and drive continuous improvement.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at Crisis
✨Know the Mission Inside Out
Before your interview, dive deep into Crisis' mission and values. Understand how they align with your own experiences and leadership style. Be ready to discuss how you can contribute to their goal of ending homelessness, especially in a transformative period.
✨Showcase Your Leadership Experience
Prepare specific examples from your past roles that highlight your senior leadership experience, particularly in sectors like homelessness or social care. Focus on how you've inspired teams through change and driven continuous improvement, as these are key aspects of the role.
✨Demonstrate Data Savvy
Since the role requires strong analytical skills, come prepared to discuss how you've used data to inform decisions and improve service effectiveness. Think of concrete examples where your insights led to impactful changes in operations or client services.
✨Emphasise Collaboration and Networking
Crisis values collaboration, so be ready to talk about your experience in building partnerships and influencing diverse audiences. Highlight instances where you've successfully worked with various stakeholders, from frontline staff to senior politicians, to achieve common goals.
