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- Tasks: Lead a team to support individuals facing homelessness and create pathways to stability.
- Company: Crisis, a charity dedicated to ending homelessness for good.
- Benefits: Competitive salary, generous leave, well-being support, and pension contributions.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in homelessness support, customer service, and team management required.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
The predicted salary is between 41774 - 46600 £ per year.
Your team will be the first point of contact for individuals seeking help from Crisis to prevent or end their homelessness. You will be responsible for the following:
- Welcoming them to the service on site and at partner agencies (if applicable), listening carefully and non‑judgementally to their story.
- Completing thorough Crisis and Mainstay assessments using a trauma‑informed approach.
- Agreeing realistic options and support needed to assist them to prevent homelessness or to create a pathway out of homelessness, helping them formulate a holistic plan and take the initial steps where necessary.
- Effectively managing a caseload of members who require short‑term intervention to end their homelessness in a timely manner.
- Supervision and line management of your team/volunteers, including rota management to ensure effective service delivery.
- Ensuring the initial contact space and service everyone contacting the Skylight will experience follows a psychologically informed approach.
- Having a small caseload, as required.
- Effectively integrating with the Crisis Client Services team on a day‑to‑day basis to build collaborative, consistent and psychologically informed relationships with members, colleagues, volunteers and partners.
About you:
- Excellent knowledge of relevant homelessness, housing and welfare legislation.
- Experience working with individuals affected by homelessness or with complex and multiple support needs.
- Experience delivering excellent customer service with a commitment to the highest standard of customer care.
- Ability to work cooperatively as part of a team in a busy, potentially pressured environment, dealing with challenging situations and behaviours with a calm and confident approach to reach a positive resolution.
- Proven line management experience, including managing employee performance, conducting supervisions, effective delegation and supporting professional development.
- Effective written and verbal communication skills to communicate with a range of stakeholders.
Benefits:
- A competitive salary (fixed, no negotiate at offer stage).
- Interest‑free loans for travel season ticket, cycle‑to‑work and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%.
- 28 days annual leave (pro‑rata), increasing to 31 days with service, plus option to purchase up to 10 additional days.
- Enhanced maternity, paternity, shared parental and adoption pay.
- Well‑being leave to be used flexibly.
- And more! (Full list of benefits available on website).
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We particularly welcome applications from people who have lived experience of homelessness and from all marginalised groups, communities and backgrounds.
If you need us to make an adjustment or provide additional support as you apply for a role, please email jobs@crisis.org.uk and our Talent Acquisition team will contact you to discuss how we can help.
Engagement and Assessment Team Leader employer: Crisis
Contact Detail:
Crisis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement and Assessment Team Leader
✨Tip Number 1
Get to know the organisation! Research Crisis and understand their mission to end homelessness. This will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with individuals facing tough situations, being able to communicate clearly and empathetically is key. Role-play common scenarios with a friend to build your confidence.
✨Tip Number 3
Prepare questions for your interview. Think about what you want to know about the team dynamics or the challenges they face. This shows you're proactive and engaged, plus it helps you assess if it's the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can keep track of your application status easily. Don’t miss out on this opportunity!
We think you need these skills to ace Engagement and Assessment Team Leader
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your experiences and how they relate to the role.
Tailor Your Application: Make sure to customise your application for the Engagement and Assessment Team Leader position. Highlight your relevant experience with homelessness and customer service, and show us how you can make a difference in our team.
Showcase Your Skills: Use clear examples to demonstrate your skills in communication, teamwork, and line management. We’re looking for someone who can handle challenging situations with confidence, so give us a taste of how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our mission there!
How to prepare for a job interview at Crisis
✨Know Your Stuff
Make sure you brush up on your knowledge of homelessness, housing, and welfare legislation. Understanding the challenges faced by individuals in crisis will help you demonstrate your expertise and show that you're genuinely passionate about making a difference.
✨Showcase Your Experience
Be ready to share specific examples from your past work with individuals affected by homelessness or those with complex needs. Highlight your customer service skills and how you've managed challenging situations calmly and effectively.
✨Team Player Vibes
Since this role involves working closely with a team, emphasise your ability to collaborate and support others. Share instances where you've successfully worked as part of a team, especially in high-pressure environments, to achieve positive outcomes.
✨Communicate Clearly
Effective communication is key! Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you would engage with various stakeholders, ensuring you convey empathy and understanding in your responses.
