Crisis is the national charity for people experiencing homelessness. We have embarked on a 10-year strategy for ending homelessness. We know that homelessness is not inevitable. We know together we can end it.
Location: Based in London E1, with homeworking in line with Crisis’ Hybrid Working Policy
About The Role
We are looking for a brilliant, experienced Digital Channels and Content Executive to join our energetic Digital Engagement team to create engaging content and campaigns and help to grow and optimise Crisis’ key digital channels.
As Crisis’ Digital Channels and Content Executive, you’ll work closely with colleagues across the Digital Channels and Content team, external agencies and teams across the organisation to plan, create and optimise engaging, accessible content across social media, email and web.
This is a fantastic opportunity for someone with experience of delivering digital content campaigns who enjoys using audience insight and performance data to continually improve content and engagement. You'll have the opportunity to create insight-led content and deliver integrated digital activity that supports Crisis' fundraising, campaigning and organisational objectives.
You’ll play an important role in helping Crisis deliver an engaging, accessible and insight-led digital experience across our key channels.
This role helps to maintain and optimise key areas of the Crisis website in partnership with our SEO agency and plays an important role in ensuring email campaigns meet best-practice standards and deliver a high-quality supporter experience. You’ll also create social-first, insight-led content, and support the Social Media Manager with the monitoring and moderation of Crisis' social media channels (as required).
About You
You’ll have experience in a digital marketing, content or communications role and a proven track record of creating engaging content across a range of digital channels. You'll be an excellent writer with strong attention to detail, an understanding of digital accessibility principles, and an ability to adapt content for different audiences and platforms.
You’ll be confident using analytics and audience insight to evaluate performance and optimise content and will have experience working in a fast-paced environment managing multiple priorities. You'll be highly organised, proactive and creative, with the ability to build positive relationships with colleagues, stakeholders and external partners.
Knowledge of digital accessibility, SEO best practice and email marketing would be an advantage.
Please see the full Job Pack for a complete list of requirements for this role.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices and experiences we can bring to this work, the better.
We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services and building a supportive community. We'll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%.
- 28 days' annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days' leave.
- Enhanced maternity, paternity, shared parental and adoption pay.
- Flexible working around the core hours 10am to 4pm.
- Wellbeing Leave to be used flexibly.
- And more! (Full list of benefits available on the Crisis website.)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
Closing date: Sunday 8 November 2026 23:55
Interview process
Panel interview with competency and values-based questions.
Interview date and location
Likely w/c 16 or 23 November via Microsoft Teams
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email jobs@crisis.org.uk and our Talent Acquisition team will contact you to discuss how we can help.
For more information about our work please visit: https://www.crisis.org.uk/about-us/
Registered Charity Numbers: E&W1082947, SC040094.
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Digital Channels and Content Executive employer: Crisis
Crisis is an exceptional employer that not only offers a meaningful role in tackling homelessness but also fosters a supportive and inclusive work culture in the heart of London. Employees benefit from comprehensive training, opportunities for personal and professional growth, and the chance to make a real difference in people's lives while working alongside passionate colleagues and dedicated volunteers.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Channels and Content Executive
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Crisis are looking for when hiring for a Digital Channels and Content Executive.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Crisis for the Digital Channels and Content Executive, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
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✨Utilise Company Resources
Don’t forget to check out Crisis’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Digital Channels and Content Executive.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Crisis, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
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How to prepare for a job interview at Crisis
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Crisis uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Crisis. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
