At a Glance
- Tasks: Support homeless individuals in finding and maintaining their own homes.
- Company: Crisis, a national charity dedicated to ending homelessness.
- Benefits: Competitive salary, flexible working, and generous leave policies.
- Other info: Join a diverse team committed to impactful change and personal development.
- Why this job: Make a real difference in people's lives while shaping your role.
- Qualifications: Experience in housing procurement and supporting vulnerable individuals.
The predicted salary is between 38645 - 38645 £ per year.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
This is a new and exciting role at Crisis Skylight Birmingham to join a team of experienced and highly skilled staff supporting homeless people move into their own long term sustainable tenancies.
Location: Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE
Contract type: Fixed Term till July 2027
Salary: £38,645 per annum
About the role
As Landlord Liaison Coach, you will join our team in Birmingham at an exciting time, delivering an outstanding property procurement service across the private and social rented sector. Working alongside our team of lead worker coaches you will identify appropriate matches of tenants and homes. In addition, you will be managing your own caseload of homeless members and providing advice, guidance and advocacy. It’s a role requiring commercial acumen and creativity as you partner with both social and private landlords to source accommodation for our members. You will work collaboratively with partners and staff across the organisation to ensure tenants receive the support they need to sustain their homes and landlord relationships are nurtured. There is scope for development of the role and plenty of support. It’s a fantastic opportunity to make the role your own and shape it from the beginning.
About you
To be successful in this role you will need to demonstrate the following skills, experience and knowledge:
- Experience of sourcing, procuring, and allocating accommodation and making tenancies work for tenants and landlords
- Knowledge of the Birmingham (and surrounding areas) housing market and the barriers and opportunities faced by people who are homeless
- Experience of working with homeless people and supporting them achieve a positive housing outcome
- Understanding of housing law
- Developing, building, and maintaining relationships with key stakeholders
- Experience of working in a lettings and housing procurement environment
- Managing a caseload of homeless people and working towards case management standards
- Showing resilience when dealing with difficult situations
- A self-starter who can work on their own initiative
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
- Enhanced maternity, paternity, shared parental, and adoption pay
- Flexible working around the core hours 10am-4pm
- Wellbeing Leave to be used flexibly
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 28th June 2026 at 23:59
Interviews will take place on Thursday 9th July 2026 at Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Coach (Landlord Liaison) in Birmingham employer: Crisis
Crisis is an exceptional employer dedicated to ending homelessness, offering a supportive and collaborative work culture at our Birmingham location. Employees benefit from a competitive salary, flexible working arrangements, and a commitment to professional development, all while making a meaningful impact in the community. Join us to be part of a diverse team that values boldness, collaboration, and equity, as we work together to create sustainable tenancies for those in need.
StudySmarter Expert Advice🤫
We think this is how you could land Coach (Landlord Liaison) in Birmingham
✨Tip Number 1
Get to know the housing market in Birmingham like the back of your hand. Research local landlords and properties, and don’t hesitate to reach out to them directly. Building those connections can really set you apart!
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or stakeholders, be ready to share your passion for helping the homeless. Show them how your experience aligns with their mission and values.
✨Tip Number 3
Network, network, network! Attend local events or workshops related to housing and homelessness. Meeting people in the field can lead to opportunities that aren’t advertised. Plus, it’s a great way to learn from others!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Coach (Landlord Liaison) in Birmingham
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your unique experiences and perspectives.
Tailor Your Responses:Make sure to align your answers with the job description. Highlight your relevant experience in sourcing accommodation and working with homeless individuals to show us you’re the perfect fit for the role.
Showcase Your Skills:Don’t just list your skills; provide examples of how you've used them in past roles. Whether it’s managing a caseload or building relationships with landlords, we want to see how you’ve made an impact!
Apply Through Our Website:Remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered fairly. Plus, it’s super easy to navigate!
How to prepare for a job interview at Crisis
✨Know Your Stuff
Make sure you brush up on your knowledge of the Birmingham housing market and the challenges faced by homeless individuals. Being able to discuss specific barriers and opportunities will show that you're not just interested in the role, but that you understand the context in which you'll be working.
✨Showcase Your Experience
Prepare examples from your past work where you've successfully sourced or allocated accommodation. Highlight any experience you have with managing caseloads and supporting homeless individuals, as this will demonstrate your capability to handle the responsibilities of the role.
✨Build Relationships
Since the role involves liaising with landlords and stakeholders, think about how you can illustrate your relationship-building skills. Be ready to share instances where you've developed strong partnerships or navigated difficult conversations, as this will be key to your success in the position.
✨Embrace the Values
Familiarise yourself with Crisis's values: Bold, Impactful, Collaborative, and Equitable. During the interview, reflect these values in your answers and show how they resonate with your own approach to work. This alignment will help you stand out as a candidate who truly fits the organisation's culture.
