At a Glance
- Tasks: Lead a team, deliver excellent customer service, and support volunteers in a vibrant charity shop.
- Company: Crisis, a national charity dedicated to ending homelessness.
- Benefits: Competitive salary, generous leave, and employee development opportunities.
- Other info: Join a diverse team committed to social impact and personal growth.
- Why this job: Make a real difference in your community while building valuable skills.
- Qualifications: Retail or customer service experience and a passion for charity work.
Crisis is the national charity for people experiencing homelessness. We have embarked on our new 10-year strategy for ending homelessness. Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work.
Location: Camberwell - 223-225 Walworth Road, London, SE17 1RE
Hours: 40 hours per week, five days over a seven-day rota
Salary: £29,639 per annum
Contract type: 3 months Fixed Term Contract
About the role
We have a fantastic opportunity for a Shop Supervisor to make a difference and deliver positive social impact in the local community while also raising money to fund Crisis’ work ending homelessness. You will play a key role in delivering customer service and supporting volunteers, as well maintaining the look and feel of the shop and processing stock. You will work towards ambitious sales and training targets, maximising the impact on our mission to end homelessness. This is a unique retail opportunity where you will also be involved in delivering on the job training for Crisis members, supporting them to gain the skills and confidence needed in the workplace. You will work collaboratively with your team and will have opportunities to build your own skills and career progression.
About you
To be successful in this role you will have significant retail or customer service experience alongside a genuine interest in charity retail. You will be seeking a challenge that stands out from other retail roles and will be looking to build a career in this sector. You will be committed to Crisis’s values and mission to end homelessness.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Wellbeing Leave to be used flexibly.
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Thursday 4th June 2026 at 23:59
Interviews will take place: Week commencing 8th June 2026, in-person
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Talent Acquisition team to discuss how we can help.
For more information about our work please visit our website.
Shop Supervisor in Walworth employer: CRISIS UK
Crisis is an exceptional employer dedicated to ending homelessness, offering a dynamic and creative work environment in Camberwell. As a Shop Supervisor, you will not only contribute to vital community services but also enjoy a competitive salary, generous leave, and robust employee benefits, all while fostering personal growth and development within a supportive team. Our commitment to diversity and inclusion ensures that every voice is valued, making Crisis a truly rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Supervisor in Walworth
✨Tip Number 1
Get to know Crisis and its mission! Familiarise yourself with our values and the impact we aim to make in the community. This will help you connect your experience to what we do, making you a standout candidate.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past roles where you've gone above and beyond for customers or supported team members. We love seeing how you can bring that energy to our shops.
✨Tip Number 3
Be ready to showcase your teamwork! Since you'll be working closely with volunteers and staff, think about times you've collaborated effectively. Highlighting this will show us you're a great fit for our dynamic environment.
✨Tip Number 4
Apply through our website! It’s super straightforward and ensures your application is seen by the right people. Plus, it helps us keep everything organised and fair during the selection process.
We think you need these skills to ace Shop Supervisor in Walworth
Some tips for your application 🫡
Read the Job Pack Thoroughly:Before diving into your application, make sure to read the full Job Pack linked in the job description. It’s packed with important details about the role and what we’re looking for, so you can tailor your answers accordingly.
Show Your Passion for Charity Retail:We want to see your genuine interest in charity retail shining through in your application. Share any relevant experiences or motivations that connect you to our mission of ending homelessness, as this will help us understand why you’d be a great fit.
Be Authentic in Your Responses:When answering the screening questions, don’t hold back! We’re looking for real examples from your past experiences. Be honest and let your personality come through; it helps us get to know you better and see how you align with our values.
Apply Through Our Website:Make sure to apply directly through our website by clicking the 'Apply for Job' button. This ensures your application is processed correctly and allows us to assess all candidates fairly and objectively.
How to prepare for a job interview at CRISIS UK
✨Know the Mission
Before your interview, take some time to really understand Crisis's mission to end homelessness. Familiarise yourself with their values—Bold, Impactful, Collaborative, and Equitable—and think about how your own experiences align with these principles. This will show your genuine interest in the role and the organisation.
✨Showcase Your Retail Experience
Be ready to discuss your previous retail or customer service experience in detail. Think of specific examples where you delivered excellent customer service or trained others. Highlight any challenges you faced and how you overcame them, as this will demonstrate your problem-solving skills and ability to work under pressure.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle various situations in a shop environment. Practice responses to questions like how you would manage a difficult customer or support a volunteer. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Thoughtful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team dynamics, opportunities for training, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the position is the right fit for you.
