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- Tasks: Support individuals experiencing homelessness to achieve sustainable housing through coaching and guidance.
- Company: Crisis, a national charity dedicated to ending homelessness.
- Benefits: Competitive salary, interest-free loans, generous leave, and professional development opportunities.
- Why this job: Make a real difference in people's lives while working towards ending homelessness.
- Qualifications: Experience in coaching and a passion for supporting vulnerable individuals.
- Other info: Join a diverse team committed to creating an inclusive workplace.
The predicted salary is between 43454 - 43454 £ per year.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location: Based in Crisis Skylight London, 50-52 Commercial St, E1 6LT based on-site.
We are currently recruiting for two vacancies:
- x1 Fixed term contract – MAT leave cover until 31st January 2027
- x1 Permanent
Salary: £43,454 per annum
About the role: This is an exciting time to be joining Crisis Client Services as we work towards our Vision to 'End Homelessness' for more of the members we work with. We are a values-driven organisation with members at the heart of what we do. Working in a psychologically informed way, you will establish an open, trusting and strength-based professional relationship with members supporting them into sustainable housing. Offering high quality coaching, advice and information and motivating members to identify and work through the changes they need and want to make whilst supporting their wellbeing and development of resilience and interpersonal skills.
About you: We are looking for an experienced, skilled, and driven person to join the team as a Coach within the Structured Coaching team. You will deliver high quality coaching that enables members to achieve their goal of sustainably ending their homelessness by providing flexible, planned, person-centred support including access to housing, employment and the appropriate learning and skills development both internally and through access to community-based specialist services. You will hold a holistic view of a member's journey with us as part of our 'one worker, one member' lead working approach.
We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply. We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis: Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%.
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Wellbeing Leave to be used flexibly.
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply? Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Wednesday 15th April 2026 at 23:59
Interview date and location: Week commencing 27th April 2026, in person at Crisis Skylight London, 50-52 Commercial St, E1 6LT
AI in Job Applications: We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.
Accessibility: We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Structured Coach (Housing) employer: CRISIS UK
Contact Detail:
CRISIS UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Structured Coach (Housing)
✨Tip Number 1
Get to know the organisation! Research Crisis and its mission to end homelessness. This will help you connect with the values during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your coaching skills! Think of real-life scenarios where you've helped someone overcome challenges. Be ready to share these examples during your interview to demonstrate your experience and approach.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insights about the role and the culture at Crisis, plus it shows your proactive attitude.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it allows you to tailor your responses to the specific screening questions we have, giving you a better shot at landing that interview.
We think you need these skills to ace Structured Coach (Housing)
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your unique experiences and perspectives.
Tailor Your Responses: Make sure to read the job description carefully and tailor your answers to highlight how your skills and experiences align with what we’re looking for. This shows us that you’re genuinely interested in the role!
Show Your Passion: We’re all about ending homelessness, so make sure to express your passion for this mission in your application. Share any relevant experiences or motivations that drive you to want to work with us at Crisis.
Check Your Work: Before hitting that submit button, take a moment to proofread your application. A well-written application free of typos shows us that you care about the details and are serious about joining our team!
How to prepare for a job interview at CRISIS UK
✨Know the Mission
Before your interview, take some time to really understand Crisis's mission to end homelessness. Familiarise yourself with their values—Bold, Impactful, Collaborative, and Equitable—and think about how your own experiences align with these principles. This will help you demonstrate your commitment to their cause.
✨Showcase Your Coaching Skills
Prepare specific examples of how you've successfully coached individuals in the past. Think about times when you've built trusting relationships, provided person-centred support, or helped someone achieve their goals. Be ready to discuss your approach to coaching and how it can be applied to the members you'll be working with.
✨Emphasise Diversity and Inclusion
Crisis values diversity and is looking for candidates who can contribute to a supportive community. Be prepared to share your thoughts on how diverse perspectives can enhance the work done in the charity sector. If you have lived experience of homelessness or have worked with marginalised groups, don’t hesitate to mention this—it’s a valuable asset!
✨Ask Thoughtful Questions
Interviews are a two-way street, so come prepared with questions that show your genuine interest in the role and the organisation. Ask about the team dynamics, the challenges they face in coaching members, or how they measure success in their programmes. This not only shows your enthusiasm but also helps you gauge if this is the right fit for you.