At a Glance
- Tasks: Lead a team to deliver exceptional customer service and support volunteers in a vibrant shop environment.
- Company: Crisis is a national charity dedicated to ending homelessness through community engagement and retail initiatives.
- Benefits: Enjoy flexible working, competitive salary, generous leave, and unique employee perks like interest-free loans.
- Other info: Diversity is celebrated here; we encourage applications from all backgrounds, especially those with lived experience of homelessness.
- Why this job: Make a real impact in your community while developing skills and advancing your career in charity retail.
- Qualifications: Retail or customer service experience is essential; passion for charity work is a must!
The predicted salary is between 24000 - 36000 £ per year.
We have a fantastic opportunity for a Shop Supervisor to make a difference and deliver positive social impact in the local community while also raising money to fund Crisis' work ending homelessness. You will play a key role in delivering customer service and supporting volunteers, as well maintaining the look and feel of the shop and processing stock. You will work towards ambitious sales and training targets, maximising the impact on our mission to end homelessness. This is a unique retail opportunity where you will also be involved in delivering on the job training for Crisis members, supporting them to gain the skills and confidence needed in the workplace. You will work collaboratively with your team and will have opportunities to build your own skills and career progression.
To be successful in this role you will have significant retail or customer service experience alongside a genuine interest in charity retail. You will be seeking a challenge that stands out from other retail roles and will be looking to build a career in this sector. You will be committed to Crisis's values and mission to end homelessness.
Crisis is the national charity for people experiencing homelessness. We have embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis' work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work. Location: Ground Floor Shop Premises, 22/24 Parkway Camden Town, London NW1 7AA.
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We'll lead by example to nurture a positive and ambitious workplace guided by ending homelessness. As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%
- 28 days' annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Wellbeing Leave to be used flexiblyAnd more! (Full list of benefits available on website)
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Shop Supervisor employer: CRISIS UK
Crisis UK is an exceptional employer that fosters a supportive and collaborative work environment, perfect for those passionate about making a difference in the community. With a strong focus on employee development, you will have opportunities to grow your skills in fundraising and project coordination while working alongside dedicated professionals in the heart of London. The part-time nature of this role allows for a balanced work-life dynamic, making it an ideal choice for individuals seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Supervisor
✨Tip Number 1
Familiarise yourself with Crisis's mission and values. Understanding their commitment to ending homelessness will not only help you align your answers during the interview but also demonstrate your genuine interest in the role and the organisation.
✨Tip Number 2
Highlight your retail and customer service experience by preparing specific examples of how you've delivered outstanding customer experiences in the past. This will show that you have the practical skills needed for the Shop Supervisor role.
✨Tip Number 3
Be ready to discuss your approach to training and supporting volunteers or team members. Since this role involves on-the-job training, showcasing your ability to mentor others will set you apart from other candidates.
✨Tip Number 4
Prepare questions about the shop's community impact and how you can contribute to it. This shows your proactive attitude and willingness to engage with the local community, which is a key aspect of the role.
We think you need these skills to ace Shop Supervisor
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to grasp the responsibilities and expectations of a Shop Supervisor. Highlight your relevant retail or customer service experience that aligns with the role.
Tailor Your Responses:When answering the screening questions, provide specific examples from your past experiences that demonstrate your skills in customer service, teamwork, and training. Make sure to connect your answers to Crisis's mission of ending homelessness.
Show Your Passion:Express your genuine interest in charity retail and your commitment to Crisis’s values. Share any personal experiences or motivations that drive your desire to contribute to the cause.
Review and Edit:Before submitting your application, review your responses for clarity and conciseness. Ensure there are no spelling or grammatical errors, as these can detract from your professionalism.
How to prepare for a job interview at CRISIS UK
✨Show Your Passion for the Cause
Make sure to express your genuine interest in Crisis's mission to end homelessness. Share any personal experiences or motivations that connect you to the cause, as this will demonstrate your commitment and alignment with their values.
✨Highlight Relevant Experience
Prepare specific examples from your previous retail or customer service roles that showcase your skills. Focus on instances where you delivered outstanding customer service, trained others, or contributed to a team goal, as these are key aspects of the Shop Supervisor role.
✨Demonstrate Team Collaboration Skills
Crisis values collaboration, so be ready to discuss how you've worked effectively within a team. Share examples of how you supported colleagues or volunteers, and how you contributed to a positive work environment.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role, the team, and Crisis's future plans. This shows your enthusiasm for the position and helps you understand how you can contribute to their mission more effectively.
