At a Glance
- Tasks: Lead coaching for individuals to create personalised plans to end homelessness.
- Company: Crisis, a national charity dedicated to ending homelessness.
- Benefits: Competitive salary, interest-free loans, generous leave, and professional development opportunities.
- Other info: Diverse and inclusive workplace with a commitment to personal and professional growth.
- Why this job: Make a real difference in people's lives while working towards ending homelessness.
- Qualifications: Knowledge of housing and welfare legislation; strong communication and organisational skills.
The predicted salary is between 30000 - 40000 € per year.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Contract: 12 months fixed term – paternal leave cover
Hours: 21 hours per week
Location: Based in Crisis Skylight Croydon, 12 Surrey Street, CR0 1RG
About the role
As a Coach in the Structured Coaching Team, you will be the lead worker for people who engage well with the service and are able to work with you to develop and follow a personalised plan to end their homelessness. You will work collaboratively across departments to support Crisis' mission to end homelessness by delivering services that are person-centred, sensitive and responsive to the diverse needs of Crisis Members. You will understand and promote the importance of evidencing our impact in preventing and ending homelessness. Also evidencing the barriers faced by members to directly inform our Policy and Campaigns strategies, using the Crisis Member Achievement and Progression System (MAPS) and case management standards.
About you
You will as part of the Crisis team, make and maintain collaborative, consistent relationships with our members, staff, volunteers and other organisations. You will have:
- Knowledge of relevant sector, e.g., housing, homelessness, and welfare legislation.
- An understanding of psychologically informed approaches when working with people who have experienced complex trauma and marginalised individuals.
- Effectively manage your own workload, including a varied caseload, with excellent organisational skills and the ability to manage conflicting priorities, exercise judgment under pressure and balance competing demands.
- An understanding of the importance of protecting an individual’s personal and sensitive data when working with someone’s information.
- Excellent communication skills, spoken and written, including the ability to promote Crisis’ services to a wide variety of audiences.
- Knowledge and experience of safeguarding and commitment to act in compliance with safeguarding policy and procedures.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply. We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note, our salaries are fixed to counter inequity, and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%.
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Wellbeing Leave to be used flexibly.
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 31st May 2026
Interviews will be held on Monday 15th June 2026 at Crisis Skylight Croydon, 12 Surrey Street, CR0 1RG
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Lead Worker - Structured Coaching in London employer: CRISIS UK
Crisis is an exceptional employer dedicated to ending homelessness, offering a supportive and collaborative work culture that values diversity and inclusion. Employees benefit from competitive salaries, generous leave policies, and opportunities for professional development, all while making a meaningful impact in the community. Located in Croydon, staff are encouraged to thrive in an environment that champions personal growth and well-being, ensuring everyone can contribute to our mission effectively.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Worker - Structured Coaching in London
✨Tip Number 1
Get to know the organisation! Research Crisis and its mission to end homelessness. This will not only help you tailor your approach but also show your genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even give you a heads-up about the interview process.
✨Tip Number 3
Prepare for behavioural questions. Think of examples from your past that showcase your skills in managing complex situations, especially those related to homelessness and trauma.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Lead Worker - Structured Coaching in London
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your unique experiences and perspectives.
Tailor Your Responses:Make sure to read the job description carefully and tailor your answers to highlight how your skills and experiences align with what we’re looking for. Show us why you’re the perfect fit for the role!
Show Your Passion:We’re all about ending homelessness, so make sure to express your passion for this mission in your application. Share any relevant experiences that demonstrate your commitment to making a difference.
Check Your Work:Before hitting that submit button, take a moment to proofread your application. Spelling and grammar mistakes can distract from your message, so let’s make sure everything is polished and professional!
How to prepare for a job interview at CRISIS UK
✨Know Your Stuff
Make sure you brush up on your knowledge of homelessness, housing legislation, and the specific challenges faced by individuals in these situations. Being able to discuss relevant policies and demonstrate your understanding of the sector will show that you're genuinely interested in the role.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your organisational skills and ability to manage a varied caseload. Think about times when you've had to balance competing demands or exercise judgement under pressure, as these are key aspects of the role.
✨Communicate Clearly
Practice your communication skills, both spoken and written. You might be asked to explain how you would promote Crisis' services to different audiences, so think about how you can tailor your message to resonate with various groups.
✨Emphasise Collaboration
Since this role involves working closely with members, staff, and other organisations, be ready to discuss your approach to building collaborative relationships. Share examples of how you've successfully worked in teams or partnered with others to achieve a common goal.
